Date of dispatch of this notice: 17/03/2021
External Reference: 2019-291456
TED Reference:
Corrigendum
Information
Published
Corrigendum
Corrigendum
Notice for changes or additional information
Services
Directive 2014/24/EU
Section I: Contracting authority/entity
I.1)
Name and addresses
National Transport Authority
N/A
Dun Sceine, Iveagh Court, Harcourt Lane
Dublin 2
D02 WT20
IE
Contact person:
Ellen O'Connor
Telephone:
+353 18798300
E-mail:
procurement@nationaltransport.ie
Fax:
+353 18798333
Internet address(es):
Main address:
https://www.nationaltransport.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of SharePoint and CRM Development and Support Services
II.1.2)
Main CPV code
72200000
-
Software programming and consultancy services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely:
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
- Parliamentary Questions;
- Freedom of Information Requests and communications via the Authority’s website;
- Queries to the following lines of business from the NTA website and through email channels:
o Bus Licencing;
o Cycling;
o Bus and Train services;
o Taxi Regulation matters;
o Passenger information;
o Passenger rights; and
o Bus Connects programme matter.
- Clamping appeals.
Additional details on the scope and requirements are provided in the tender documents.
Section VI: Complementary information
VI.6)
Original notice reference
Notice number in the OJ S: 2019/S 025-055924
Section VII: Changes
VII.1)
Information to be changed or added
VII.1.2)
Text to be corrected in the original notice
Section number:
IV.2.7
Place of text to be modified:
Conditions for opening of tenders
Instead of:
Date:
11/03/2019
Local time:
14:00
Read:
Date:
25/03/2019
Local time:
14:00
VII.2)
Other additional information
The tender opening time has been changed from 14:00 Monday 11th March 2019 to 14:00 Monday 25th March 2019