ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 07/02/2019

Expire date: 12/03/2019

External Reference: 2019-249887

TED Reference: 2019/S 030-067418

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Dublin City Council
N/A
Civic Offices, Wood Quay
Dublin 8
Dublin
IE
Contact person: Claudio Libanori
Telephone: +353 12222222
E-mail: claudio.libanori@dublincity.ie
Internet address(es):
Main address: www.dublincity.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The Provision of Second Level Support / Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services
Reference number:  Microsoft Support Contract
II.1.2)

Main CPV code

72000000  -  IT services: consulting, software development, Internet and support
II.1.3)

Type of contract

Services
II.1.4)

Short description

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of Support and Professional Services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and Systems Centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own IS Technical Support staff. While DCC’s IS Department will have responsibility for First Line support, it is envisaged that there may be overlap at times between the two roles.
Please see Tender Documents for further details.
II.1.5)

Estimated total value

Value excluding VAT: 1000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48213000  -  Operating system enhancement software package
48218000  -  License management software package
48223000  -  Electronic mail software package
48422000  -  Software package suites
48510000  -  Communication software package
48511000  -  Desktop communications software package
48516000  -  Exchange software package
48517000  -  IT software package
48982000  -  Configuration management software package
II.2.3)

Place of performance

Main site or place of performance:  
Dublin City Council, Civic Offices, Wood Quay, Dublin 8
II.2.4)

Description of the procurement

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of Support and Professional Services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and Systems Centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own IS Technical Support staff. While DCC’s IS Department will have responsibility for First Line support, it is envisaged that there may be overlap at times between the two roles.
Please see Tender Documents for further details.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 1000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
Two further extenstions of 12 months
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  Must submit evidence of contract arrangements for Microsoft Gold partner membership in Messaging and Datacenter competencies.
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

Quality of service, based on adherence to the agreed SLA together with the availability of suitably qualified engineers/personnel to maintain and enhance the service for the duration of the contract will be the main criteria for measuring performance. It is expected that the successful tenderer(s) will take a proactive role in monitoring performance with a view to making appropriate recommendations where necessary.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  12/03/2019
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English, Irish
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 12  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  12/03/2019
Local time:  15:00
Place:  
Dublin City Council, Civic Offices, Wood Quay, Dublin 8

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
Chief Registrar, High Court, Inns Quay
Dublin
Dublin 7
IE
Telephone: +353 18886000
E-mail: HighCourtCentralOffice@courts.ie

VI.4.2)

Body responsible for mediation procedures

Please contact your solicitor
x
IE

VI.4.4)

Service from which information about the review procedure may be obtained

Please contact your solicitor
x
IE