Date of dispatch of this notice: 16/01/2019
External Reference: 2019-219345
TED Reference: 2019/S 014-029122
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Department of Business, Enterprise and Innovation
N/A
23 Kildare Street
Dublin
Dublin 2
IE
Contact person:
Patrick Ryan
Telephone:
+353 16312768
E-mail:
patrick.ryan@dbei.gov.ie
Internet address(es):
Main address:
http://www.dbei.gov.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
Economic and financial affairs
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Cisco Support Services
II.1.2)
Main CPV code
72700000
-
Computer network services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
1000000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
50300000
-
Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Demonstrated ability to meet the service requirements of this request for tender.
/
Weighting:
50
Cost criterion
-
Name:
Cost – Fixed Discount to be applied to the purchase of Cisco hardware and software
/
Weighting:
10
Cost criterion
-
Name:
Cost – Support and Maintenance Costs and Onsite Daily Rates
/
Weighting:
40
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 197-445840
Section V: Award of contract
Contract No: 1
Title: Cisco Support Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
29/11/2018
V.2.2)
Information about tenders
Number of tenders received:
2
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
PlanNet21 Communications
8279849U
3200 Lake Drive
Dublin
Citywest Business Ca
IE
Telephone:
+353 014611900
E-mail:
naomi.mulchrone@plannet21.ie
Fax:
+353 014611901
Internet address:
http://www.plannet21.ie
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
1000000.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
Pat McCourt
Dublin
IE