Date of dispatch of this notice: 04/01/2019
External Reference: 2019-299667
TED Reference: 2019/S 005-008151
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Cached Version
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Donie Cahalane
Telephone:
+353 17026157
E-mail:
donie.cahalane@esb.ie
NUTS code:
IE0 -
IRELAND
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Campaign Management System
Reference number:
SSCON3184
II.1.2)
Main CPV code
72200000
-
Software programming and consultancy services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72210000
-
Programming services of packaged software products
72211000
-
Programming services of systems and user software
72212000
-
Programming services of application software
72212400
-
Business transaction and personal business software development services
72212480
-
Sales, marketing and business intelligence software development services
72212482
-
Business intelligence software development services
II.2.3)
Place of performance
NUTS code:
IE0 -
IRELAND
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
II.2.5)
Award criteria ( Agree to publish? yes )
Criteria below
Quality criterion
-
Name:
Technical
/
Weighting:
60%
Price
-
Weighting:
40%
II.2.11)
Information about options
Options:
yes
Description of options:
Initially for 3 years, but subject to satisfactory performance, on-going need, budget availability, ESB may extend the contract on an annual basis for an additional 2 years.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 062-116875
Section V: Award of contract
Contract No: 1
Title: Campaign Management System
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
04/01/2019
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
4
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
4
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
4
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
SAP Ireland
348693w
1012-1014 KINGSWOOD AVENUE
Dublin 24
IE
E-mail:
donal.reilly@sap.com
NUTS code:
IE0 -
IRELAND
The contractor is an SME : no
Section VI: Complementary information
VI.3)
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay, Dublin 7
Dublin
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.