Date of dispatch of this notice: 05/02/2019
External Reference: 2019-294674
TED Reference: 2019/S 028-061977
Contract award notice
Information
Published
Contract award notice
Cached Version
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Dublin City Council
N/A
Civic Offices, Wood Quay
Dublin 8
Dublin
IE
Contact person:
Sandra Gentles
Telephone:
+353 012222222
E-mail:
sandra.gentles@dublincity.ie
NUTS code:
IE061 -
Dublin
Main address:
www.dublincity.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267
I.2)
Joint procurement
The contract is awarded by a central purchasing body
I.4)
Type of the contracting authority
Regional or local authority
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Replacement Multi-Channel Contact Centre
Reference number:
133704
II.1.2)
Main CPV code
32545000
-
PABX systems
II.1.3)
Type of contract
Supplies
II.1.4)
Short description
Dublin CIty Council (DCC) is seeking proposals in respect of the replacement of its existing Contact Centre with a High Availability, distributed and scalable solution. Any proposed solution must have regard to DCC’s two server rooms, which are located within the Civic Offices and at its DR/Business Continuity Datacentre at DXC Citywest.
DCC is seeking proposals, which will provide a phased, structured and seamless replacement path for its Contact Centre. Tenderers must submit clearly and fully costed proposal(s) describing their solution(s), rationale, implementation plans, technical components and features together with the Professional Services required to implement the proposed solution. Similarly, tenderers must describe how their proposals will interface with the current infrastructure.
Contract duration is for 4 years with an option to extend for 1 further year.
DCC is seeking proposals, which will provide a phased, structured and seamless replacement path for its Contact Centre. Tenderers must submit clearly and fully costed proposal(s) describing their solution(s), rationale, implementation plans, technical components and features together with the Professional Services required to implement the proposed solution. Similarly, tenderers must describe how their proposals will interface with the current infrastructure.
Contract duration is for 4 years with an option to extend for 1 further year.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
645654.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
32522000
-
Telecommunications equipment
32544000
-
PABX equipment
32551200
-
Telephone exchanges
32551400
-
Telephone network
32583000
-
Data and voice media
32584000
-
Data-bearing media
72611000
-
Technical computer support services
II.2.3)
Place of performance
NUTS code:
IE061 -
Dublin
II.2.4)
Description of the procurement
Dublin CIty Council (DCC) is seeking proposals in respect of the replacement of its existing Contact Centre with a High Availability, distributed and scalable solution. Any proposed solution must have regard to DCC’s two server rooms, which are located within the Civic Offices and at its DR/Business Continuity Datacentre at DXC Citywest.
DCC is seeking proposals, which will provide a phased, structured and seamless replacement path for its Contact Centre. Tenderers must submit clearly and fully costed proposal(s) describing their solution(s), rationale, implementation plans, technical components and features together with the Professional Services required to implement the proposed solution. Similarly, tenderers must describe how their proposals will interface with the current infrastructure.
Contract duration is for 4 years with an option to extend for 1 further year.
DCC is seeking proposals, which will provide a phased, structured and seamless replacement path for its Contact Centre. Tenderers must submit clearly and fully costed proposal(s) describing their solution(s), rationale, implementation plans, technical components and features together with the Professional Services required to implement the proposed solution. Similarly, tenderers must describe how their proposals will interface with the current infrastructure.
Contract duration is for 4 years with an option to extend for 1 further year.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Technical Requirements of Multi-Channel Replacement Contact Centr
/
Weighting:
7000
Quality criterion
-
Name:
Project Implementation
/
Weighting:
1000
Quality criterion
-
Name:
Service Level Management
/
Weighting:
1000
Quality criterion
-
Name:
Value Added Services
/
Weighting:
1000
Cost criterion
-
Name:
Ultimate Cost
/
Weighting:
5000
II.2.11)
Information about options
Options:
yes
Description of options:
4 years Plus optional 1 year
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 098-223225
Section V: Award of contract
Contract No: 1
Title: Multi-Channel Replacement Contact Centre
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
01/01/2019
V.2.2)
Information about tenders
Number of tenders received:
6
Number of tenders received by electronic means:
6
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Welltel Enterprise
IE9845308U
St Joans Industrial Estate, Turnpike Road
Ballymount
Dublin 12
IE
Telephone:
+353 19602700
E-mail:
info@welltelgroup.com
NUTS code:
IE061 -
Dublin
Internet address:
http://welltelgroup.com
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
645654.00
EUR
Section VI: Complementary information
VI.3)
Additional information
Additional Information – Dublin City Council
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Act.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The contract is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is – The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie. Queries must be in question format. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response.. All queries must be submitted by 12 noon on 22nd June 2018 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Act.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The contract is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is – The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie. Queries must be in question format. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response.. All queries must be submitted by 12 noon on 22nd June 2018 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
Chief Registrar, High Court, Inns Quay
Dublin
Dublin 7
IE
Telephone:
+353 18886000
E-mail:
HighCourtCentralOffice@courts.ie
VI.4.2)
Body responsible for mediation procedures
Please contact your solicitor
x
IE
VI.4.4)
Service from which information about the review procedure may be obtained
Please contact your solicitor
x
IE