Date of dispatch of this notice: 04/01/2019
External Reference: 2019-224281
TED Reference: 2019/S 005-008153
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Joey Gormly
Telephone:
+353 17027474
E-mail:
joey.gormly@esb.ie
Internet address(es):
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of Over the Counter third party receipting services including Online PAYG Top Ups.
Reference number:
SS/CON/3622
II.1.2)
Main CPV code
48444100
-
Billing system
II.1.3)
Type of contract
Services
II.1.4)
Short description
Provision of Over the Counter third party receipting services including Online PAYG Top Ups
II.1.6)
Information about lots
This contract is divided into lots:
yes
II.2)
Description
II.2.1)
Title
ROI OTC Bill Payment (Electricity and Gas)
Lot No:
1
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.4)
Description of the procurement
Lot 1 – ROI OTC Bill Payment (Electricity and Gas)
Core Over the Counter (OTC) Bill Payment - receipting service for general Electricity and Gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
Core Over the Counter (OTC) Bill Payment - receipting service for general Electricity and Gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
II.2)
Description
II.2.1)
Title
ROI OTC PAYG Top Up Electricity and Gas**
Lot No:
2
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.4)
Description of the procurement
Lot 2 – ROI OTC PAYG Top Up Electricity and Gas**
Over the Counter PAYG top up vends for Electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours
** The provision of OTC PAYG Top Up vends for Gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours
Over the Counter PAYG top up vends for Electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours
** The provision of OTC PAYG Top Up vends for Gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
II.2)
Description
II.2.1)
Title
ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
Lot No:
3
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.4)
Description of the procurement
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
II.2)
Description
II.2.1)
Title
NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
Lot No:
4
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.4)
Description of the procurement
Lot 4 – NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
(i) Over the Counter (OTC) Bill Payment
(ii) Over the Counter (OTC) PAYG Top Ups
(iii) Online PAYG Top Ups – both once off or by creating an account
(iv) IVR self-service Top Up
• Over the Counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Over the Counter (OTC) PAYG Top Up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Online PAYG Top Ups - both once off or by creating an account by using a Debit or Credit Card.
• IVR self-service PAYG Top Up - using a Debit or Credit Card.
NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.
(i) Over the Counter (OTC) Bill Payment
(ii) Over the Counter (OTC) PAYG Top Ups
(iii) Online PAYG Top Ups – both once off or by creating an account
(iv) IVR self-service Top Up
• Over the Counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Over the Counter (OTC) PAYG Top Up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Online PAYG Top Ups - both once off or by creating an account by using a Debit or Credit Card.
• IVR self-service PAYG Top Up - using a Debit or Credit Card.
NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 244-510560
IV.2.9)
Information about termination of call for competition in the form of a periodic indicative notice
The contracting entity will not award any further contracts based on the above periodic indicative notice
Section V: Award of contract
Contract No: 1
Lot No: 1
Title: ROI OTC Bill Payment (Electricity and Gas)
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
07/12/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
2
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
An Post
IE4736920J
Room 2 182
Dublin
GPO
IE
Internet address:
http://www.anpost.ie
The contractor is an SME : no
Section V: Award of contract
Contract No: 2
Lot No: 1
Title: ROI OTC Bill Payment (Electricity and Gas)
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
07/12/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
2
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Payzone Ireland
310110
4 Heather Road
Dublin
Sandyford Industrial
IE
Telephone:
+353 12076000
Internet address:
http://www.payzone.ie
The contractor is an SME : yes
Section V: Award of contract
Contract No: 3
Lot No: 2
Title: ROI OTC PAYG Top Up Electricity and Gas**
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
07/12/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
2
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Payzone Ireland
310110
4 Heather Road
Dublin
Sandyford Industrial
IE
Telephone:
+353 12076000
Internet address:
http://www.payzone.ie
The contractor is an SME : yes
Section V: Award of contract
Contract No: 4
Lot No: 3
Title: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
07/12/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
1
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Payzone Ireland
310110
4 Heather Road
Dublin
Sandyford Industrial
IE
Telephone:
+353 12076000
Internet address:
http://www.payzone.ie
The contractor is an SME : yes
Section V: Award of contract
Contract No: 5
Lot No: 4
Title: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
07/12/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
2
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
2
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
PayPoint Collections Ltd and PayPoint Network Ltd
03581551 and 02973115
PayPoint, 1 the boulevard, shire park
Welwyn Garden City
AL7 1EL
UK
Internet address:
http://www.paypoint.com
The contractor is an SME : no
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.2)
Body responsible for mediation procedures
not applicable
dublin
IE
VI.4.4)
Service from which information about the review procedure may be obtained
Not applicable
dublin
IE