Date of dispatch of this notice: 16/11/2018
External Reference: 2018-237827
TED Reference: 2018/S 222-508966
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Cached Version
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Joey Gormly
Telephone:
+353 17027474
E-mail:
joey.gormly@esb.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Service Provider to provide Debt Collection and Credit Control Services
Reference number:
SS/CON/3621
II.1.2)
Main CPV code
79940000
-
Collection agency services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Service Provider to provide Debt Collection and Credit Control Services
II.1.6)
Information about lots
This contract is divided into lots:
yes
II.2)
Description
II.2.1)
Title
ROI Debt Collection Live Accounts and Back Office Payments & Database
Lot No:
1
II.2.2)
Additional CPV code(s)
66113000
-
Credit granting services
79342300
-
Customer services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
Debt Collection Live Accounts - Live Residential & Commercial customer accounts
Back Office - Payments & Database -
Back Office - Payments & Database -
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for two further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2)
the discretion of ESB, to extend for two further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2)
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249
II.2)
Description
II.2.1)
Title
ROI Debt Collection Closed/Final Accounts
Lot No:
2
II.2.2)
Additional CPV code(s)
66113000
-
Credit granting services
79342300
-
Customer services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
ROI Debt Collection Closed/Final Accounts - Closed Residential & Commercial customer accounts & Legal Action follow up
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for two further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2)
the discretion of ESB, to extend for two further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2)
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249
II.2)
Description
II.2.1)
Title
NI Debt Collection Live & Closed/Final Accounts
Lot No:
3
II.2.2)
Additional CPV code(s)
66113000
-
Credit granting services
79342300
-
Customer services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
NI Debt Collection Live & Closed/Final Accounts - NI Live Residential & Commercial customer accounts and NI Closed Residential & Commercial customer accounts & Legal Action follow up
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for two further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2)
the discretion of ESB, to extend for two further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2)
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 245-513138
IV.2.9)
Information about termination of call for competition in the form of a periodic indicative notice
The contracting entity will not award any further contracts based on the above periodic indicative notice
Section V: Award of contract
Contract No: 1
Lot No: 1
Title: ROI Debt Collection Live Accounts and Back Office Payments & Database
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
13/11/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
2
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
Capita Customer Solutions Limited
377757
Unit B, West Cork Business and Technology Park,
Clonakilty, Co. Cork
IE
NUTS code:
IE -
IRELAND
Internet address:
www.capita.ie
The contractor is an SME : no
Section V: Award of contract
Contract No: 2
Lot No: 2
Title: ROI Debt Collection Closed/Final Accounts
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
13/11/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
3
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
CMOS Limited
287155
9 Seville Place
Dublin 1
IE
NUTS code:
IE -
IRELAND
Internet address:
www.cmos.ie
The contractor is an SME : yes
Section V: Award of contract
Contract No: 3
Lot No: 3
Title: NI Debt Collection Live & Closed/Final Accounts
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
13/11/2018
V.2.2)
Information about tenders ( Agree to publish? yes )
Number of tenders received:
3
Number of tenders received from SMEs:
1
Number of tenders received from tenderers from other EU Member States:
0
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor ( Agree to publish? yes )
CMOS Limited
287155
9 Seville Place
Dublin 1
IE
NUTS code:
IE -
IRELAND
Internet address:
www.cmos.ie
The contractor is an SME : yes
Section VI: Complementary information
VI.3)
Additional information
Interested parties must register their interest on the eTenders web site
(www.etenders.gov.ie) in order to be included on the mailing list for clarifications. A confidentiality agreement must be completed, signed and scanned in order to obtain the PQQ document.
All information relating to attachments, including clarifications and changes, will
be published on the Irish Government Procurement Opportunities Portal
(www.etenders.gov.ie) only. Registration is free of charge. The contracting entity
will not accept responsibility for information relayed (or not relayed) via third
parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or
expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or
more of the tenderers invited following the conclusion of this competitive
process, or having awarded a contract under the framework agreement, the
contracting entity reserves the right to invite the next highest scoring tenderer into the RFT stage of the tender competition and/or deliver the contract as appropriate to the
circumstances pertaining to the contract.
7) At its absolute discretion, the contracting entity may elect to terminate this
procurement process or any contract awarded under this tender process at any time.
8) Please note in relation to all documents, that where reference is made to a
particular standard, make, source, process, trademark, type or patent, that this
is not to be regarded as a de facto requirement. In all such cases it should be
understood that such indications are to be treated strictly and solely for
reference purposes only, to which the words "or equivalent" will always be
appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is
not obliged to engage in a clarification process in respect of questionnaires with
missing or incomplete information. Therefore, candidates are advised to ensure
that they return fully completed questionnaires in order to avoid the risk of
elimination from the competition.
10) At Section II.2.9 we have indicated that up to 6 applicants will be invited to tender,
please note that the contracting entity reserves the right to invite at least 6
applicants subject to that number qualifying.
(www.etenders.gov.ie) in order to be included on the mailing list for clarifications. A confidentiality agreement must be completed, signed and scanned in order to obtain the PQQ document.
All information relating to attachments, including clarifications and changes, will
be published on the Irish Government Procurement Opportunities Portal
(www.etenders.gov.ie) only. Registration is free of charge. The contracting entity
will not accept responsibility for information relayed (or not relayed) via third
parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or
expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or
more of the tenderers invited following the conclusion of this competitive
process, or having awarded a contract under the framework agreement, the
contracting entity reserves the right to invite the next highest scoring tenderer into the RFT stage of the tender competition and/or deliver the contract as appropriate to the
circumstances pertaining to the contract.
7) At its absolute discretion, the contracting entity may elect to terminate this
procurement process or any contract awarded under this tender process at any time.
8) Please note in relation to all documents, that where reference is made to a
particular standard, make, source, process, trademark, type or patent, that this
is not to be regarded as a de facto requirement. In all such cases it should be
understood that such indications are to be treated strictly and solely for
reference purposes only, to which the words "or equivalent" will always be
appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is
not obliged to engage in a clarification process in respect of questionnaires with
missing or incomplete information. Therefore, candidates are advised to ensure
that they return fully completed questionnaires in order to avoid the risk of
elimination from the competition.
10) At Section II.2.9 we have indicated that up to 6 applicants will be invited to tender,
please note that the contracting entity reserves the right to invite at least 6
applicants subject to that number qualifying.
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.2)
Body responsible for mediation procedures
not applicable
dublin
IE
VI.4.4)
Service from which information about the review procedure may be obtained
not applicable
dublin
IE