ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 12/10/2018

Expire date: 19/11/2018

External Reference: 2018-252513

TED Reference: 2018/S 199-451993

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Health
N/A
NPSO 7th Floor Miesian Plaza 50-58 Baggot St Lower
Dublin 2
D02 XW14
IE
Contact person: Ciara Norton
Telephone: +353 16354749
E-mail: npsotenders@health.gov.ie
Internet address(es):
Main address: www.health.gov.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136362&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136362&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Establishment and Delivery of the Patient Safety Advocacy Service
Reference number:  NPSO PSAS
II.1.2)

Main CPV code

85100000  -  Health services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in "Your Service Your Say" (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by "Your Service Your Say" within the lifetime and cost of the contract.
II.1.5)

Estimated total value

Value excluding VAT: 3900000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

85100000  -  Health services
85110000  -  Hospital and related services
85112000  -  Hospital support services
85140000  -  Miscellaneous health services
II.2.3)

Place of performance

Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2.5 years). It will meet the needs of the service user within an acceptable time-frame and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 3900000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 30
This contract is subject to renewal: yes
Description of renewals:  
Maximum of 2 renewals of 12 months each
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  All advocates engaged by the service will be required to complete the customised Patient Safety Complaints Advocacy (PSCA) Training Programme developed for the initiative by the Department of Health within one year of commencement of engagement.
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

As stated in the RFT
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  19/11/2018
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  19/11/2018
Local time:  12:00
Place:  
Department of Health, Miesian Plaza, 50 - 58 Baggot Street, Dublin 2
Information about authorised persons and opening procedure:  
Department of Health staff

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
Four Courts, Dublin Ireland
Dublin 7
IE