Date of dispatch of this notice: 18/06/2018
Expire date: 19/08/2018
External Reference: 2018-427141
TED Reference: 2018/S 117-265839
Prior information notice
Information
Published
Prior information notice
Prior information notice
Services
Directive 2014/24/EU
This notice is for prior information only
Section I: Contracting authority
I.1)
Name and addresses
Fingal County Council
N/A
PO Box 174
Main Street, Swords
Fingal County Hall
IE
Contact person:
Brian Murray
Telephone:
+353 18704418
E-mail:
procurement@fingal.ie
NUTS code:
IE061 -
Dublin
Main address:
http://www.fingal.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/371
I.3)
Communication
Additional information can be obtained from
the abovementioned address:
I.4)
Type of the contracting authority
Regional or local authority
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
PIN - IP Telephony and Customer Contact Centre System (to include full integration to a MS Dynamics CRM system)
Reference number:
FCC/180/18
II.1.2)
Main CPV code
32545000
-
PABX systems
II.1.3)
Type of contract
Services
II.1.4)
Short description
Fingal County Council intends to tender for the supply, installation, testing, commissioning and support of an on-site IP Telephony and Customer Contact Centre system (to include full integration to a MS Dynamics CRM system) for its main office buildings at County Hall, Swords and Civic Offices, Blanchardstown and thirty-one remote sites including libraries, depots and heritage properties.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
32429000
-
Telephone network equipment
32543000
-
Telephone switchboards
32544000
-
PABX equipment
32550000
-
Telephone equipment
32551200
-
Telephone exchanges
32551300
-
Telephone headsets
32551400
-
Telephone network
32552100
-
Telephone sets
64214200
-
Telephone switchboard services
64215000
-
IP telephone services
II.2.3)
Place of performance
NUTS code:
IE061 -
Dublin
NUTS code:
IE0 -
IRELAND
NUTS code:
IE -
IRELAND
Main site or place of performance:
Swords
II.2.4)
Description of the procurement
This is a Prior Information Notice and not a call for competition – a call for competition may be placed within the next 3 months. This notice aims to provide advance warning to the market that shorter timescales may apply at tender stage.
Fingal County Council intends to tender for the supply, installation, testing, commissioning and support of an on-site IP Telephony and Customer Contact Centre system (to include full integration to a MS Dynamics CRM system) for its main office buildings at County Hall, Swords and Civic Offices, Blanchardstown and thirty-one remote sites including libraries, depots and heritage properties.
The Council currently has an Alcatel-Lucent OmniPCX Enterprise system serving 776 handsets (4028 and 8028) coupled with an Alcatel-Lucent OpenTouch Conversation system serving 109 OpenTouch handsets (4018 & 8082). We also have 5 DECT phones and 5 conference phones.
The provision of functionality equivalent to the existing OpenTouch Conversation system will NOT be in the scope of this tender.
The Council has c. 1,500 staff. 885 staff have deskphones and 672 staff have mobile phones. Of these 248 have both a deskphone and a mobile phone.
Fingal County Council requires the following -
• IP Telephony System
• Customer Contact Centre (fully integrated to MS Dynamics CRM)
• Comprehensive Reporting
• Management equipment and software
• Installation and configuration of all equipment supplied
• User and technical training
• Maintenance and support of all equipment supplied
• Ability to integrate with Meetings and Messaging systems
Fingal County Council is the Local Authority for the administrative county of Fingal located to the north of Dublin City. The county covers an area of c. 448 sq. km. Fingal has a population of 296,214 making it the third most populous local authority area in the country. Local Authorities are the closest and most accessible form of Government to citizens. They have responsibility for delivery of a wide rang
Fingal County Council intends to tender for the supply, installation, testing, commissioning and support of an on-site IP Telephony and Customer Contact Centre system (to include full integration to a MS Dynamics CRM system) for its main office buildings at County Hall, Swords and Civic Offices, Blanchardstown and thirty-one remote sites including libraries, depots and heritage properties.
The Council currently has an Alcatel-Lucent OmniPCX Enterprise system serving 776 handsets (4028 and 8028) coupled with an Alcatel-Lucent OpenTouch Conversation system serving 109 OpenTouch handsets (4018 & 8082). We also have 5 DECT phones and 5 conference phones.
The provision of functionality equivalent to the existing OpenTouch Conversation system will NOT be in the scope of this tender.
The Council has c. 1,500 staff. 885 staff have deskphones and 672 staff have mobile phones. Of these 248 have both a deskphone and a mobile phone.
Fingal County Council requires the following -
• IP Telephony System
• Customer Contact Centre (fully integrated to MS Dynamics CRM)
• Comprehensive Reporting
• Management equipment and software
• Installation and configuration of all equipment supplied
• User and technical training
• Maintenance and support of all equipment supplied
• Ability to integrate with Meetings and Messaging systems
Fingal County Council is the Local Authority for the administrative county of Fingal located to the north of Dublin City. The county covers an area of c. 448 sq. km. Fingal has a population of 296,214 making it the third most populous local authority area in the country. Local Authorities are the closest and most accessible form of Government to citizens. They have responsibility for delivery of a wide rang
II.3)
Estimated date of publication of contract notice:
31/07/2018
Section IV: Procedure
IV.1)
Description
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)