II.1)
Scope of the procurement
ICT Managed Service
Reference number:
Bord Iascaigh Mhara 2018
72253000
-
Helpdesk and support services
Services
II.1.4)
Short description
BIM invites tenders for a Managed Service - ICT Helpdesk, Infrastructure, Monitoring and Support Service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice.
II.1.5)
Estimated total value
Value excluding VAT: 400000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2.2)
Additional CPV code(s)
72253200
-
Systems support services
72261000
-
Software support services
72315100
-
Data network support services
72610000
-
Computer support services
72611000
-
Technical computer support services
II.2.3)
Place of performance
II.2.4)
Description of the procurement
BIM invites tenders for a Managed Service - ICT Helpdesk, Infrastructure, Monitoring and Support Service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice.
Criteria below
Quality criterion
-
Name:
Operational Details
/
Weighting:
20
Quality criterion
-
Name:
Human Resources
/
Weighting:
45
Quality criterion
-
Name:
Service Level Agreement
/
Weighting:
5
Quality criterion
-
Name:
Knowledge Management
/
Weighting:
10
Price
-
Weighting:
20
Value excluding VAT: 500000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
60
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no