ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 18/05/2018

External Reference: 2018-641858

TED Reference: 2018/S 095-216845

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Commission for Communications Regulation (ComReg),
9614619A
One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
Dublin 1 (D01 E4X0 )
Dublin
IE
Contact person: Karen Cumiskey
Telephone: +353 18049600
E-mail: karen.cumiskey@comreg.ie
Fax: +353 18049665
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: https://www.comreg.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559

I.4)

Type of the contracting authority

Other type:  Public Body
I.5)

Main activity

Other activity:  ComReg is the statutory body responsible for the regulation of the electronic communications sector and the postal sector.

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Customer Contact Management Services
Reference number:  ComReg T05741
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

Please see tender documents uploaded on http://www.etenders.gov.ie/
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  3150384.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

79000000  -  Business services: law, marketing, consulting, recruitment, printing and security
79342300  -  Customer services
79500000  -  Office-support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.
Value of Contract listed on section 11.1.7 and V.2.4 of this Contract Award Notice:
• As per the Request for Tender (RFT), a number of price scenarios were requested. The current value of the Contract awarded and as indicated on this award notice at section 11.1.7 and V.2.4 is based on scenario C and F with extended opening hours for Four Year Period.
• The total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled.
• The contract value stated on this award notice does not include the option to extend, per the RFT for up to one year, which ComReg reserves this option.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Understanding of the work to be undertaken, including the approach to implementation if applicable  /  Weighting:  10
Quality criterion  -  Name:  Proposed approach to the discharge of the Services  /  Weighting:  30
Quality criterion  -  Name:  Proposed approach to the Management of the Services  /  Weighting:  30
Cost criterion  -  Name:  Standard Opening Hours  /  Weighting:  20
Cost criterion  -  Name:  Extended Opening Hours  /  Weighting:  10
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 041-089843

Section V: Award of contract

Contract No: 1

Title: Provision of Customer Contact Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

04/05/2018
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received from SMEs:  4
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

ARI Services Europe Ltd [ARISE]
6335249L
Raheen Business Park
Limerick
Raheen
IE
Telephone: +353 061492905
E-mail: Joe.Cahalane@arise-europe.com
NUTS code:  IE -  IRELAND
Internet address: https://www.arise-europe.com/

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  3150384.00  EUR

Section VI: Complementary information

VI.3)

Additional information

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details.
Value of Contract listed on section 11.1.7 and V.2.4 of this Contract Award Notice:
• As per the Request for Tender (RFT), a number of price scenarios were requested. The current value of the Contract awarded and as indicated on this award notice at section 11.1.7 and V.2.4 is based on scenario C and F with extended opening hours for Four Year Period.
• The total value to be paid to the outsourced provider until the end of each year will depend on current requirement and as volumes are reconciled.
• The contract value stated on this award notice does not include the option to extend, per the RFT for up to one year, which ComReg reserves this option.
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
IE

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details