ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 11/04/2018

External Reference: 2018-432331

TED Reference: 2018/S 071-157950

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

National Screening Service
N/A
King's Inns House
Dublin
200 Parnell Street
IE
Contact person: Mark Phillips
Telephone: +353 018659300
E-mail: mark.phillips@cancerscreening.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: https://www.screeningservice.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/441

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Enquiry, Feedback and Support Handling Services for the National Screening Programme
Reference number:  NSS 18/1
II.1.2)

Main CPV code

32332200  -  Telephone-answering machines
II.1.3)

Type of contract

Services
II.1.4)

Short description

The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  1.01  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

75112000  -  Administrative services for business operations
79512000  -  Call centre
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4.
Services will include and is not limited to;
• Accept all calls from eligible clients of the screening programmes in a professional and timely manner through the programmes dedicated Freephone line 1800 45 45 55
• The programmes Freephone line should be well supported Mon – Fridays 9.00 – 18.00 in accepting >95% of all calls placed
• Populate the programmes ICT systems with a high level of accuracy (this will be a key requirement that is both measured and monitored)
• Provision of a dedicated operational manager assigned to programme calls
• Provision of a full time and dedicated operational agent to be placed in the CervicalCheck programme offices in Limerick for the duration of the contract
• Provision of sample calls received from agents daily/
weekly
• Provision of activity reports in line with KPI’s
Contract term -3 years. This is a zero volume guaranteed service. Furthermore, this is a demand led service and is open to change
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Technical Ability  /  Weighting:  40 percent
Cost criterion  -  Name:  Ultimate Costs  /  Weighting:  60 percent
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

This is demand led service. As such, there is no guarantee of throughput or service offered.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 247-518988

Section V: Award of contract

Contract No: 1

Title: Provision of Enquiry, Feedback and Support Handling Services for the National Screening Programme

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

15/03/2018
V.2.2)

Information about tenders

Number of tenders received:  3
Number of tenders received from SMEs:  0
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Key Answering Services T/A Call Management
: 1G The Atrium Building, Blackpool Retail Park, Blackpool
Cork
IE
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  1.01  EUR

Section VI: Complementary information

VI.3)

Additional information

Services sought from this tendering process are 'demand led services'.
As such, the value of the contract / lot outlined herein under this contract award notice is not known.
VI.4)

Procedures for review

VI.4.1)

Review body

The Court Service
Arran Quay
Dublin
1
IE