Date of dispatch of this notice: 02/05/2018
Expire date: 05/06/2018
External Reference: 2018-237200
TED Reference: 2018/S 085-191758
Contract notice
Information
Published
Contract notice
Cached Version
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Tourism Ireland Limited
N/A
5th Floor - Bishop's Square, Redmond's Hill
Dublin
D02 TD99
IE
Contact person:
Hannah Hughes
Telephone:
+353 14763474
E-mail:
hhughes@tourismireland.com
Fax:
+353 014763642
NUTS code:
IE -
IRELAND
Main address:
http://www.ireland.com
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=126448&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
to the following address:
Tourism Ireland
5th Floor - Bishop's Square, Redmond's Hill
Dublin
D02 TD99
IE
NUTS code:
IE -
IRELAND
Main address:
http://www.ireland.com
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Tourism - Destination Marketing
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Marketing Technology Systems Integration Services
Reference number:
BG/CEEM/2018
II.1.2)
Main CPV code
72212445
-
Customer Relation Management software development services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Tourism Ireland is seeking to appoint a Provider of systems integration services for its current and future marketing technology stack. The Provider will manage evaluation, acquisition, integration and establishment of marketing technology systems and services as required by Tourism Ireland. The Provider will act as a ‘smart customer’ on behalf of Tourism Ireland, evaluating and recommending appropriate marketing technology and services to meet Tourism Ireland’s business requirements and integrate effectively with existing platforms. The Provider will procure these systems on Tourism Ireland’s behalf, manage relationships with the platform supplier and act as platform champion within Tourism Ireland, managing delivery of training and support. The Provider will manage or deliver robust integrations of new marketing technology applications into the existing stack and be responsible for maintenance of these integrations.
II.1.5)
Estimated total value
Value excluding VAT: 7000000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
72222100
-
Information systems or technology strategic review services
72222200
-
Information systems or technology planning services
72223000
-
Information technology requirements review services
72227000
-
Software integration consultancy services
72267100
-
Maintenance of information technology software
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Across Tourism Ireland's global network of markets
II.2.4)
Description of the procurement
Tourism Ireland is seeking to appoint a Provider of systems integration services for its current and future marketing technology stack. The Provider will manage evaluation, acquisition, integration and establishment of marketing technology systems and services as required by Tourism Ireland. The Provider will act as a ‘smart customer’ on behalf of Tourism Ireland, evaluating and recommending appropriate marketing technology and services to meet Tourism Ireland’s business requirements and integrate effectively with existing platforms. The Provider will procure these systems on Tourism Ireland’s behalf, manage relationships with the platform supplier and act as platform champion within Tourism Ireland, managing delivery of training and support. The Provider will manage or deliver robust integrations of new marketing technology applications into the existing stack and be responsible for maintenance of these integrations. PLEASE REFER TO THE DOCUMENTS ATTACHED FOR DOWNLOADING FOR FURTHER INFORMATION
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 7000000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
84
This contract is subject to renewal:
yes
Description of renewals:
The initial Contract Period will be for three [3] years subject to budget, annual performance review and other factors, with the option to extend annual for up to a further four [4] years up to a maximum contract term of seven [7] years.
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged number of candidates:
5
Objective criteria for choosing the limited number of candidates:
Pre-Qualification Criteria
Completed ESPD Document
Evidence of appropriate turnover.
Evidence of appropriate insurance cover.
Suitability Criteria
Demonstrable experience of evaluating, implementing, integrating and establishing marketing technology platforms [30%]
Qualifications & Experience of proposed account management team, the marketing technology architects, the project implementation and the professional services team [30%]
Delivery of previous marketing technology integration projects of equivalent scale [20%]
Evidence of specific experience with technologies in Tourism Ireland’s existing marketing technology stack [10%]
Technical Capacity/Adequate Resources to fulfil the requirements [10%]
Total 100.00%
Completed ESPD Document
Evidence of appropriate turnover.
Evidence of appropriate insurance cover.
Suitability Criteria
Demonstrable experience of evaluating, implementing, integrating and establishing marketing technology platforms [30%]
Qualifications & Experience of proposed account management team, the marketing technology architects, the project implementation and the professional services team [30%]
Delivery of previous marketing technology integration projects of equivalent scale [20%]
Evidence of specific experience with technologies in Tourism Ireland’s existing marketing technology stack [10%]
Technical Capacity/Adequate Resources to fulfil the requirements [10%]
Total 100.00%
II.2.10)
Information about variants
Variants will be accepted:
yes
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
PLEASE REFER TO THE TENDER DOCUMENTS AVAILABLE FOR DOWNLOADING
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)
Conditions related to the contract
III.2.2)
Contract performance conditions
PLEASE REFER TO THE TENDER DOCUMENTS AVAILABLE FOR DOWNLOADING
III.2.3)
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
01/06/2018
Local time:
13:00
IV.2.3)
Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 15/06/2018
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 6
(from the date stated for receipt of tender)
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.3)
Additional information
1)Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties.
2)This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate for this contract.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the Board of Tourism Ireland.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying.
10) Requests to Participate must be delivered as per the Instructions.
11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline.
12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded.
13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North/South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website.
14) To the extent that any Personal Data is processed in connection with the provision of the Services or otherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing.
15) The contract will be subject to Irish law.
16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.
2)This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate for this contract.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the Board of Tourism Ireland.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying.
10) Requests to Participate must be delivered as per the Instructions.
11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline.
12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded.
13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North/South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website.
14) To the extent that any Personal Data is processed in connection with the provision of the Services or otherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing.
15) The contract will be subject to Irish law.
16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
The Four Courts
Dublin 7
IE