ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 26/02/2018

Expire date: 28/03/2018

External Reference: 2018-267890

TED Reference: 2018/S 041-089843

Contract notice

Cached Version

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Commission for Communications Regulation (ComReg),
9614619A
One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
Dublin 1 (D01 E4X0 )
Dublin
IE
Contact person: Karen Cumiskey
Telephone: +353 18049600
E-mail: karen.cumiskey@comreg.ie
Fax: +353 18049665
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: https://www.comreg.ie/
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=125276&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Other type:  Public Body
I.5)

Main activity

Other activity:  Regulation of the electronic communications sector

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Customer Contact Management Services
Reference number:  ComReg T05741
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

Please see tender documents uploaded on http://www.etenders.gov.ie/
II.1.5)

Estimated total value

Value excluding VAT: 2500000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79000000  -  Business services: law, marketing, consulting, recruitment, printing and security
79342300  -  Customer services
79500000  -  Office-support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 2500000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  28/03/2018
Local time:  17:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  28/03/2018
Local time:  17:00
Place:  
In ComReg Office by ComReg Officials- at least Two. No other party will be present
Information about authorised persons and opening procedure:  
Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.3)

Additional information

Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details
VI.4)

Procedures for review

VI.4.1)

Review body

per RFT
Dublin
IE

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Please see tender documents uploaded on http://www.etenders.gov.ie/ RFT 130321 for full details