Date of dispatch of this notice: 18/12/2017
Expire date: 22/01/2018
External Reference: 2017-631467
TED Reference: 2017/S 244-510560
Contract notice - utilities
Information
Published
Contract notice - utilities
Contract notice – utilities
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Electricity Supply Board ( ESB )
N/A
2 Gateway
Dublin 3
East Wall Road
IE
Contact person:
Joey Gormly
Telephone:
+353 17027474
E-mail:
joey.gormly@esb.ie
NUTS code:
IE -
IRELAND
Main address:
http://www.esb.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123035&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123035&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of Over the Counter third party receipting services including Online PAYG Top Ups.
Reference number:
SS/CON/3622
II.1.2)
Main CPV code
48444100
-
Billing system
II.1.3)
Type of contract
Services
II.1.4)
Short description
Provision of Over the Counter third party receipting services including Online PAYG Top Ups
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
all lots
II.2)
Description
II.2.1)
Title
ROI OTC Bill Payment (Electricity and Gas)
Lot No:
1
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
Lot 1 – ROI OTC Bill Payment (Electricity and Gas)
Core Over the Counter (OTC) Bill Payment - receipting service for general Electricity and Gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
Core Over the Counter (OTC) Bill Payment - receipting service for general Electricity and Gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged minimum number:
1
/
Maximum number:
5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
II.2)
Description
II.2.1)
Title
ROI OTC PAYG Top Up Electricity and Gas**
Lot No:
2
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
Lot 2 – ROI OTC PAYG Top Up Electricity and Gas**
Over the Counter PAYG top up vends for Electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours
** The provision of OTC PAYG Top Up vends for Gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours
Over the Counter PAYG top up vends for Electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours
** The provision of OTC PAYG Top Up vends for Gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged minimum number:
1
/
Maximum number:
5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Please consult the associated documentation, which contains full instructions
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT 128173
II.2)
Description
II.2.1)
Title
ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
Lot No:
3
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged minimum number:
1
/
Maximum number:
5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
II.2)
Description
II.2.1)
Title
NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
Lot No:
4
II.2.2)
Additional CPV code(s)
48444100
-
Billing system
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
Lot 4 – NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
(i) Over the Counter (OTC) Bill Payment
(ii) Over the Counter (OTC) PAYG Top Ups
(iii) Online PAYG Top Ups – both once off or by creating an account
(iv) IVR self-service Top Up
• Over the Counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Over the Counter (OTC) PAYG Top Up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Online PAYG Top Ups - both once off or by creating an account by using a Debit or Credit Card.
• IVR self-service PAYG Top Up - using a Debit or Credit Card.
NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.
(i) Over the Counter (OTC) Bill Payment
(ii) Over the Counter (OTC) PAYG Top Ups
(iii) Online PAYG Top Ups – both once off or by creating an account
(iv) IVR self-service Top Up
• Over the Counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Over the Counter (OTC) PAYG Top Up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
• Online PAYG Top Ups - both once off or by creating an account by using a Debit or Credit Card.
• IVR self-service PAYG Top Up - using a Debit or Credit Card.
NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
36
This contract is subject to renewal:
yes
Description of renewals:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged minimum number:
1
/
Maximum number:
5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
rules outlined in the qualification questionnaire and at least the top scoring five
applicants will be invited to tender, subject to that number qualifying.
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
yes
Description of options:
On the completion of the contract period three (3) years ESB retains the option, at
the discretion of ESB, to extend for a further period of 24 months.
the discretion of ESB, to extend for a further period of 24 months.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
We require the provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
(iii) IVR self-service Top Up
(iv) SMS top ups
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx
III.1.2)
Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)
Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.4)
Objective rules and criteria for participation
List and brief description of rules and criteria: As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx
III.1.6)
Deposits and guarantees required
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx
III.1.7)
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx
III.1.8)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx
III.2)
Conditions related to the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.4)
Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
22/01/2018
Local time:
12:00
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
yes
Estimated timing for further notices to be published:
5 years
VI.2)
Information about electronic workflows
Electronic ordering will be used
Electronic payment will be used
VI.3)
Additional information
Interested parties must register their interest on the eTenders web site
(www.etenders.gov.ie) in order to be included on the mailing list for clarifications. A confidentiality agreement must be completed, signed and scanned in order to obtain the PQQ document.
All information relating to attachments, including clarifications and changes, will
be published on the Irish Government Procurement Opportunities Portal
(www.etenders.gov.ie) only. Registration is free of charge. The contracting entity
will not accept responsibility for information relayed (or not relayed) via third
parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or
expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or
more of the tenderers invited following the conclusion of this competitive
process, or having awarded a contract under the framework agreement, the
contracting entity reserves the right to invite the next highest scoring tenderer into the RFT stage of the tender competition and/or deliver the contract as appropriate to the
circumstances pertaining to the contract.
7) At its absolute discretion, the contracting entity may elect to terminate this
procurement process or any contract awarded under this tender process at any time.
8) Please note in relation to all documents, that where reference is made to a
particular standard, make, source, process, trademark, type or patent, that this
is not to be regarded as a de facto requirement. In all such cases it should be
understood that such indications are to be treated strictly and solely for
reference purposes only, to which the words "or equivalent" will always be
appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is
not obliged to engage in a clarification process in respect of questionnaires with
missing or incomplete information. Therefore, candidates are advised to ensure
that they return fully completed questionnaires in order to avoid the risk of
elimination from the competition.
10) At Section II.2.9 we have indicated that 5 applicants will be invited to tender,
please note that the contracting entity reserves the right to invite at least 5
applicants subject to that number qualifying.
(www.etenders.gov.ie) in order to be included on the mailing list for clarifications. A confidentiality agreement must be completed, signed and scanned in order to obtain the PQQ document.
All information relating to attachments, including clarifications and changes, will
be published on the Irish Government Procurement Opportunities Portal
(www.etenders.gov.ie) only. Registration is free of charge. The contracting entity
will not accept responsibility for information relayed (or not relayed) via third
parties
2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or
expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or
more of the tenderers invited following the conclusion of this competitive
process, or having awarded a contract under the framework agreement, the
contracting entity reserves the right to invite the next highest scoring tenderer into the RFT stage of the tender competition and/or deliver the contract as appropriate to the
circumstances pertaining to the contract.
7) At its absolute discretion, the contracting entity may elect to terminate this
procurement process or any contract awarded under this tender process at any time.
8) Please note in relation to all documents, that where reference is made to a
particular standard, make, source, process, trademark, type or patent, that this
is not to be regarded as a de facto requirement. In all such cases it should be
understood that such indications are to be treated strictly and solely for
reference purposes only, to which the words "or equivalent" will always be
appended.
9) Without prejudice to the principle of equal treatment, the contracting entity is
not obliged to engage in a clarification process in respect of questionnaires with
missing or incomplete information. Therefore, candidates are advised to ensure
that they return fully completed questionnaires in order to avoid the risk of
elimination from the competition.
10) At Section II.2.9 we have indicated that 5 applicants will be invited to tender,
please note that the contracting entity reserves the right to invite at least 5
applicants subject to that number qualifying.
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts, Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.2)
Body responsible for mediation procedures
not applicable
dublin
IE
VI.4.4)
Service from which information about the review procedure may be obtained
Not applicable
dublin
IE