ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 17/11/2017

External Reference: 2017-471015

TED Reference: 2017/S 223-464184

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Jobs, Enterprise and Innovation
N/A
23 Kildare Street
Dublin
Dublin 2
IE
Contact person: Patrick Ryan
Telephone: +353 16312768
E-mail: patrick.ryan@djei.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.djei.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

Economic and financial affairs

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of ICT Helpdesk Services
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  1200000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72253100  -  Helpdesk services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Demonstrated ability of the service provider to support this contract.  /  Weighting:  150
Quality criterion  -  Name:  Skills, Qualifications and Experience of the ICT Staff resources being proposed to fulfil the requirements of this contract.  /  Weighting:  250
Quality criterion  -  Name:  The ability of the service provider to provide the out of hours support  /  Weighting:  50
Quality criterion  -  Name:  The suitability of the call logging system being proposed.  /  Weighting:  50
Cost criterion  -  Name:  Cost  /  Weighting:  500
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 171-350700

Section V: Award of contract

Contract No: 1

Title: Provision of ICT Helpdesk Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

11/8/2017
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Evros Technology Group
141524
Cherrywood Business Park
Dublin
Loughlinstown
IE
Telephone: +353 865280
E-mail: caroline.daly@evros.ie
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  1200000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Pat McCourt
Dublin
IE