Date of dispatch of this notice: 29/08/2017
External Reference: 2017-339754
TED Reference: 2017/S 165-340370
Contract award notice
Information
Published
Contract award notice
Cached Version
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Dublin City Council
N/A
IS Dept. Block 1 Floor 9, Civic Offices, Wood Quay
Dublin 8
Dublin
IE
Contact person:
Michael Barry
Telephone:
+353 012223719
E-mail:
michael.barry@dublincity.ie
NUTS code:
IE061 -
Dublin
Main address:
www.dublincity.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267
I.4)
Type of the contracting authority
Regional or local authority
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
INVITATION TO TENDER FOR SINGLE PARTY FRAMEWORK FOR MANAGED TELEPHONY SERVICE WITH OPTIONAL CONTACT CENTRE UPGRADE
Reference number:
115129
II.1.2)
Main CPV code
50334000
-
Repair and maintenance services of line telephony and line telegraphy equipment
II.1.3)
Type of contract
Services
II.1.4)
Short description
Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council’s CS1000E and Avaya Aura Contact Centre infrastructure. Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
50334100
-
Repair and maintenance services of line telephony equipment
51340000
-
Installation services of line telephony equipment
64220000
-
Telecommunication services except telephone and data transmission services
72212500
-
Communication and multimedia software development services
79512000
-
Call centre
II.2.3)
Place of performance
NUTS code:
IE061 -
Dublin
Main site or place of performance:
Dublin City Council
II.2.4)
Description of the procurement
Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council’s CS1000E and Avaya Aura Contact Centre infrastructure.
Coupled with the Managed Telephony Service, Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. Any proposed solution must be inter-operable with the current telephony infrastructure and fully maintain service continuity during the implementation phase of the upgrade project.
It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner.
The proposed Managed Service contract will be in respect of the support and maintenance of this infrastructure together with all software and service components.
Coupled with the Managed Telephony Service, Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. Any proposed solution must be inter-operable with the current telephony infrastructure and fully maintain service continuity during the implementation phase of the upgrade project.
It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner.
The proposed Managed Service contract will be in respect of the support and maintenance of this infrastructure together with all software and service components.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Suitability
/
Weighting:
36
Quality criterion
-
Name:
Contact Centre
/
Weighting:
21
Quality criterion
-
Name:
Optional Services
/
Weighting:
4
Cost criterion
-
Name:
Cost
/
Weighting:
39
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 059-109802
Section V: Award of contract
Contract No: 1
V.1)
Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)Section VI: Complementary information
VI.3)
Additional information
Additional Information – Dublin City Council
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Act.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is – The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie. Queries must be in question format. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response.. All queries must be submitted by 12 noon on 28th April 2017 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
13. For each criterion marked as Response: Declaration Required, applicants must initially provide the Appendices referenced under each criterion no later than the date set for return of the forms, and, where appropriate, confirm in the box provided that it is included with the completed Questionnaire. Failure to do so could invalidate the submission.
Applicants may also satisfy this requirement by submitting an ESPD completed in accordance with EU Regulation 2016/7. By completing Part IV (a) of the ESPD titled: Global Indication for all Selection Criteria, applicants will be taken to declare that they meet the standards set for all criteria where the response is Declaration Required. Supporting documentation should be provided promptly upon request from the Contracting Authority.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Act.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is – The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie. Queries must be in question format. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response.. All queries must be submitted by 12 noon on 28th April 2017 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
13. For each criterion marked as Response: Declaration Required, applicants must initially provide the Appendices referenced under each criterion no later than the date set for return of the forms, and, where appropriate, confirm in the box provided that it is included with the completed Questionnaire. Failure to do so could invalidate the submission.
Applicants may also satisfy this requirement by submitting an ESPD completed in accordance with EU Regulation 2016/7. By completing Part IV (a) of the ESPD titled: Global Indication for all Selection Criteria, applicants will be taken to declare that they meet the standards set for all criteria where the response is Declaration Required. Supporting documentation should be provided promptly upon request from the Contracting Authority.
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Chief Registrar, The Four Courts
Inns Quay
Dublin 7
IE
Telephone:
+353 18886000
E-mail:
highcourtcentraloffice@courts.ie