Customer Service and Communications
Lot No:
1
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Interpersonal and Communication Skills
Lot No:
2
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Team Work and People Management
Lot No:
3
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Analysis and Decision Making
Lot No:
4
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed four (4) years in aggregate
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Management and Delivery of Result
Lot No:
5
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed four (4) years in aggregate
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed four (4) years in aggregate.
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Innovation and Change
Lot No:
7
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Irish Lanaguage
Lot No:
9
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
New Entrant Progamme
Lot No:
10
II.2.2)
Additional CPV code(s)
79632000
-
Personnel-training services
79633000
-
Staff development services
79634000
-
Career guidance services
80420000
-
E-learning services
80430000
-
Adult-education services at university level
80500000
-
Training services
80510000
-
Specialist training services
80511000
-
Staff training services
80520000
-
Training facilities
80521000
-
Training programme services
80522000
-
Training seminars
80530000
-
Vocational training services
80531100
-
Industrial training services
80532000
-
Management training services
80533000
-
Computer-user familiarisation and training services
80533100
-
Computer training services
80533200
-
Computer courses
80540000
-
Environmental training services
80550000
-
Safety training services
80570000
-
Personal development training services
80580000
-
Provision of language courses
80590000
-
Tutorial services
85312310
-
Guidance services
92312212
-
Services related to the preparation of training manuals
II.2.3)
Place of performance
Main site or place of performance:
Dublin 2
II.2.4)
Description of the procurement
The new shared Learning and Development (L&D) model has been developed by a high level working group and approved by the Civil Service Management Board. It sets out a new blended approach to learning and development for the Civil Service underpinned by a digital platform supporting administration, delivery and procurement.
The model will centralise all core learning and development responsibilities for the Framework Clients. The Framework Contract is divided into ten (10) Lots. Each Lot contains a number of Learning Interventions. The Framework will comprise of the following Lots:
Lot 1 Customer Service and Communications
Lot 2 Interpersonal and Communications Skills
Lot 3 Team Work and People Management
Lot 4 Analysis and Decision Making
Lot 5 Management and Delivery of Results
Lot 6 Leadership
Lot 7 Innovation and Change
Lot 8 ICT
Lot 9 Irish Language
Lot 10 New Entrant Programme
Criteria below
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to Organisational Capacity and Training Personnel
/
Weighting:
200
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Development of the Training
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Proposed Training Delivery
/
Weighting:
150
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Contract Management Requirements
/
Weighting:
60
Quality criterion
-
Name:
Quality of Tenderer’s Approach in relation to the Key Account Manager
/
Weighting:
40
Cost criterion
-
Name:
Price
/
Weighting:
400
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no