ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 01/08/2017

External Reference: 2017-005425

TED Reference: 2017/S 147-304786

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Competition and Consumer Protection Commission (CCPC)
N/A
PO Box 12585
Dublin 1
Co.Dublin
IE
Contact person: Karen Warren
Telephone: +353 14703693
E-mail: karenwarren@ccpc.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: www.ccpc.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Contact Management Services
Reference number:  Contact Management Services
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

Provision of contact management services to include phone, email and social media contacts.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  1900000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

79510000  -  Telephone-answering services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

Provision of contact management services to include phone, email and social media contacts.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Implementation  /  Weighting:  3
Quality criterion  -  Name:  On-going delivery  /  Weighting:  16
Quality criterion  -  Name:  IT, Telephony and Business Continuity Solution  /  Weighting:  13
Quality criterion  -  Name:  Quality and performance improvement  /  Weighting:  11
Quality criterion  -  Name:  People management and development  /  Weighting:  21
Quality criterion  -  Name:  Reporting and forecasting  /  Weighting:  6
Cost criterion  -  Name:  Costs Proposed  /  Weighting:  30
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 052-096245

Section V: Award of contract

Contract No: 1

Title: Provision of Contact Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

28/07/2017
V.2.2)

Information about tenders

Number of tenders received:  6
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

FEXCO Unlimited Company
Financial Services Centre, Iveragh Road
Killorglin, Co. Kerry
IE
NUTS code:  IE0 -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  1900000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

CCPC
PO Box 12585
Dublin
1
IE

VI.5)

Date of dispatch of this notice

01/08/2017