ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 20/03/2017

External Reference: 2017-659741

TED Reference: 2017/S 056-104135

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Health Information and Quality Authority (HIQA)
N/A
Unit 1301
Mahon
CityGate
IE
Contact person: Michael Gaffney
Telephone: +353 0212409672
E-mail: mgaffney@hiqa.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.hiqa.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/483

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

Other activity:  Regulation of Health and Social Services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of a managed service to support the undertaking of the National Patient Experience Project in 2017
II.1.2)

Main CPV code

79311000  -  Survey services
II.1.3)

Type of contract

Services
II.1.4)

Short description

In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a one month period.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  423285.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72212222  -  Web server software development services
72413000  -  World wide web (www) site design services
72415000  -  World wide web (www) site operation host services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a one month period.
II.2.5)

Award criteria

Criteria below
Cost criterion  -  Name:  Costs  /  Weighting:  30
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 203-366925

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: Provision of a managed service to support the undertaking of the National Patient Experience Project in 2017

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

09/03/2017
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Behaviour & Attitudes Marketing Research
102171
Milltown House
Milltown
Mount St Annes
IE
Telephone: +353 012057500
E-mail: brenda@banda.ie
Fax: +353 012057522
NUTS code:  IE -  IRELAND
Internet address: http://www.banda.ie

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  423285.00  EUR
V.2.5)

Information about subcontracting

The contract is likely to be subcontracted

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
Four Courts
Dublin
7
IE

VI.5)

Date of dispatch of this notice

20/03/2017