Date of dispatch of this notice: 12/01/2017
External Reference: 2017-920509
TED Reference: 2017/S 010-015165
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Cached Version
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
An Post
N/A
General Post Office
Dublin
O'Connell Street
IE
Contact person:
Deirdre Fox
Telephone:
+353 17058272
E-mail:
deirdre.fox@anpost.ie
NUTS code:
IE -
IRELAND
Main address:
www.anpost.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/391
I.2)
Joint procurement
The contract is awarded by a central purchasing body
I.6)
Main activity
Postal services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Postmobile Customer Care and Related Services (Call Centre)
Reference number:
1605
II.1.2)
Main CPV code
79512000
-
Call centre
II.1.3)
Type of contract
Services
II.1.4)
Short description
An Post’s intention is conduct a tender process to appoint a supplier for the
provision of Customer Care Call Centre & Related Services for its Mobile Virtual
Network Operator (MVNO) offering Postmobile.
It’s An Post’s intention to provide a comprehensive customer care service with
agents having access directly to our subscriber care systems. Previous
experience in the provision of complex care solutions in the telecommunications
industry is required. The call centre will operate An Post’s helpline number
providing various care, support, and information about our services to the public
An Post’s is seeking to enter into a contract for the provision of Customer Care
Call Centre & Related Services. It is anticipated that the Agreement will
commence in January 2017 and continue for a period of three (3) years with an
option to extend the Contract for a further 1 year.
provision of Customer Care Call Centre & Related Services for its Mobile Virtual
Network Operator (MVNO) offering Postmobile.
It’s An Post’s intention to provide a comprehensive customer care service with
agents having access directly to our subscriber care systems. Previous
experience in the provision of complex care solutions in the telecommunications
industry is required. The call centre will operate An Post’s helpline number
providing various care, support, and information about our services to the public
An Post’s is seeking to enter into a contract for the provision of Customer Care
Call Centre & Related Services. It is anticipated that the Agreement will
commence in January 2017 and continue for a period of three (3) years with an
option to extend the Contract for a further 1 year.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
79510000
-
Telephone-answering services
79511000
-
Telephone operator services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
II.2.4)
Description of the procurement
To appoint a supplier for the provision of Customer Care Call Centre & Related Services for its Mobile Virtual Network Operator (MVNO) offering Postmobile.
It was An Post’s intention to provide a comprehensive customer care service with
agents having access directly to our subscriber care systems. Previous
experience in the provision of complex care solutions in the telecommunications
industry is required. The call centre will operate An Post’s helpline number
providing various care, support, and information about our services to the public
An Post was seeking to enter into a contract for the provision of Customer Care
Call Centre & Related Services. It is anticipated that the Agreement will
commence in January 2017 and continue for a period of three (3) years with an
option to extend the Contract for a further 1 year.
It was An Post’s intention to provide a comprehensive customer care service with
agents having access directly to our subscriber care systems. Previous
experience in the provision of complex care solutions in the telecommunications
industry is required. The call centre will operate An Post’s helpline number
providing various care, support, and information about our services to the public
An Post was seeking to enter into a contract for the provision of Customer Care
Call Centre & Related Services. It is anticipated that the Agreement will
commence in January 2017 and continue for a period of three (3) years with an
option to extend the Contract for a further 1 year.
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 104-185727
Section V: Award of contract
Contract No: 1
Lot No: 1
Title: Postmobile Customer Care and Related Services (Call Centre)
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
10/01/2017
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
Chief Registrar
Four Courts
Dublin
7
IE
VI.5)
Date of dispatch of this notice
12/01/2017