Contract award notice

Information

Published

Date of dispatch of this notice: 07/12/2016

External Reference: 2016-725267

TED Reference: 2016/S 238-433782

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

The Office of Government Procurement
N/A
3A Mayor Street Upper
Dublin 1
Dublin
IE
Contact person: Tender Operations
Telephone: +353 761008000
NUTS code:  IE -  IRELAND
Internet address(es):
I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Multi Supplier Framework Agreement for the Provision of Business Process Support Services
Reference number:  EMS004F
II.1.2)

Main CPV code

79500000  -  Office-support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The purpose of this competition is to establish a Multi Supplier Framework Agreement for
the Provision of Managed Business Process Support Services. To be delivered both in-
house and off site as required by individual public sector clients. The Services as
described are anticipated but not guaranteed. The Competition is divided into seven (7)
lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail
Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: Contact
Management Services. 4: Document Management Services. 5: Data Management
Services. 6: Accounts Processing. 7: Appointment Scheduling Services.
II.1.6)

Information about lots

This contract is divided into lots: yes
II.1.7)

Total value of the procurement

Lowest offer:  10000000.00  EUR / Highest offer:  100000000.00  EUR   taken into consideration  (excluding VAT)
II.2)

Description

II.2.1)

Title

1: Mail Handling Services
Lot No:  1
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

1: Mail Handling Services
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

2. Data Cleaning/Verification/ Problem Resolution
Lot No:  2
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

2. Data Cleaning/Verification/ Problem Resolution
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

3. Contact Management Services
Lot No:  3
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

3. Contact Management Services
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

4. Document Management Services
Lot No:  4
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

4. Document Management Services
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

5. Data Management Services
Lot No:  5
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

5. Data Management Services
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

6. Accounts Processing
Lot No:  6
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

6. Accounts Processing
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

7. Appointment Scheduling Services
Lot No:  7
II.2.2)

Additional CPV code(s)

22820000  -  Forms
30144100  -  Postage-franking machines
32543000  -  Telephone switchboards
38654000  -  Microfilm and microfiche equipment
38654110  -  Microfilm readers
38654310  -  Microform readers
48311100  -  Document management system
48329000  -  Imaging and archiving system
48814000  -  Medical information systems
48814200  -  Patient-administration system
63524000  -  Transport document preparation services
64100000  -  Post and courier services
64110000  -  Postal services
64112000  -  Postal services related to letters
64113000  -  Postal services related to parcels
64120000  -  Courier services
64121100  -  Mail delivery services
64121200  -  Parcel delivery services
64200000  -  Telecommunications services
64210000  -  Telephone and data transmission services
64214200  -  Telephone switchboard services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72300000  -  Data services
72310000  -  Data-processing services
72312000  -  Data entry services
72312200  -  Optical character recognition services
72313000  -  Data capture services
72316000  -  Data analysis services
72322000  -  Data management services
72512000  -  Document management services
79131000  -  Documentation services
79200000  -  Accounting, auditing and fiscal services
79210000  -  Accounting and auditing services
79211000  -  Accounting services
79211100  -  Bookkeeping services
79211120  -  Sales and purchases recording services
79310000  -  Market research services
79311000  -  Survey services
79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79314000  -  Feasibility study
79342300  -  Customer services
79342310  -  Customer survey services
79400000  -  Business and management consultancy and related services
79410000  -  Business and management consultancy services
79411100  -  Business development consultancy services
79413000  -  Marketing management consultancy services
79420000  -  Management-related services
79500000  -  Office-support services
79511000  -  Telephone operator services
79512000  -  Call centre
79571000  -  Mailing services
79995100  -  Archiving services
79996100  -  Records management
79999000  -  Scanning and invoicing services
79999100  -  Scanning services
79999200  -  Invoicing services
85100000  -  Health services
85112000  -  Hospital support services
92512100  -  Archive destruction services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

7. Appointment Scheduling Services
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Management of Service  /  Weighting:  100
Quality criterion  -  Name:  Quality Control and Quality Assurance  /  Weighting:  100
Quality criterion  -  Name:  Governance & Professional & Ethical Standards  /  Weighting:  100
Quality criterion  -  Name:  Data Security and Access  /  Weighting:  100
Quality criterion  -  Name:  Training and Skills Transfer  /  Weighting:  50
Quality criterion  -  Name:  Accounting Arrangements  /  Weighting:  50
Quality criterion  -  Name:  Implementation and Roll Out of Services  /  Weighting:  100
Quality criterion  -  Name:  Contract Performance Management and Key Personnel  /  Weighting:  75
Quality criterion  -  Name:  Provision of Management Information  /  Weighting:  50
Quality criterion  -  Name:  Innovation and Continuous Improvement  /  Weighting:  25
Cost criterion  -  Name:  Cost  /  Weighting:  250
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

This is the 1st time these services have been sought on a National basis. The figures provided are an estimate only and are based on incomplete information

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 077-137466

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: 1: Mail Handling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Abtran
260018
Unit 4, University Technology Centre
Bishopstown Cork
Curraheen Road
IE
Telephone: +353 0212301800
Fax: +353 0212301801
NUTS code:  IE -  IRELAND
Internet address: http://www.abtran.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 2

Lot No: 1

Title: 1: Mail Handling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 3

Lot No: 2

Title: 2. Data Cleaning/Verification/ Problem Resolution

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Abtran
260018
Unit 4, University Technology Centre
Bishopstown Cork
Curraheen Road
IE
Telephone: +353 0212301800
Fax: +353 0212301801
NUTS code:  IE -  IRELAND
Internet address: http://www.abtran.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 4

Lot No: 2

Title: 2. Data Cleaning/Verification/ Problem Resolution

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

An Post
IE4736920J
Room 2 182
Dublin
GPO
IE
Telephone: +353 0868508753
Fax: +353 8090835
NUTS code:  IE -  IRELAND
Internet address: http://www.anpost.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 5

Lot No: 2

Title: 2. Data Cleaning/Verification/ Problem Resolution

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 6

Lot No: 3

Title: 3. Contact Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Abtran
260018
Unit 4, University Technology Centre
Bishopstown Cork
Curraheen Road
IE
Telephone: +353 0212301800
Fax: +353 0212301801
NUTS code:  IE -  IRELAND
Internet address: http://www.abtran.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 7

Lot No: 3

Title: 3. Contact Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

FEXCO
Company Number 167573
Financial Services Centre, Iveragh Road
Killorglin
Kerry
IE
Telephone: +353 669798314
Fax: +353 669792284
NUTS code:  IE -  IRELAND
Internet address: http://www.fexco.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 8

Lot No: 3

Title: 3. Contact Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

RigneyDolphin Group
IE65925471
Units 10/11 IDA Industrial Estate
Waterford
Cork Road, Waterford
IE
Telephone: +353 51590000
Fax: +353 51590000
NUTS code:  IE -  IRELAND
Internet address: http://www.rigneydolphin.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 9

Lot No: 3

Title: 3. Contact Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 10

Lot No: 4

Title: 4. Document Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Informa
IE 8284225I
Unit 3C, Century Business Park
Dublin
St Margarets Road Fi
IE
Telephone: +353 018341220
NUTS code:  IE -  IRELAND
Internet address: http://www.informa.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 11

Lot No: 4

Title: 4. Document Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Iron Mountain Ireland
236398
Damastown ave, Damastown Industrial Estate
Dublin
Dublin
IE
Telephone: +353 07500064515
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 12

Lot No: 4

Title: 4. Document Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Kefron
6549412N
53 Park West Road
Dublin
Dublin 12
IE
Telephone: +353 14380221
NUTS code:  IE -  IRELAND
Internet address: http://www.kefron.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 13

Lot No: 4

Title: 4. Document Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 14

Lot No: 5

Title: 5. Data Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Abtran
260018
Unit 4, University Technology Centre
Bishopstown Cork
Curraheen Road
IE
Telephone: +353 0212301800
Fax: +353 0212301801
NUTS code:  IE -  IRELAND
Internet address: http://www.abtran.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 15

Lot No: 5

Title: 5. Data Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

An Post
IE4736920J
Room 2 182
Dublin
GPO
IE
Telephone: +353 0868508753
Fax: +353 8090835
NUTS code:  IE -  IRELAND
Internet address: http://www.anpost.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 16

Lot No: 5

Title: 5. Data Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

FEXCO
Company Number 167573
Financial Services Centre, Iveragh Road
Killorglin
Kerry
IE
Telephone: +353 669798314
Fax: +353 669792284
NUTS code:  IE -  IRELAND
Internet address: http://www.fexco.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 17

Lot No: 5

Title: 5. Data Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Kefron
6549412N
53 Park West Road
Dublin
Dublin 12
IE
Telephone: +353 14380221
NUTS code:  IE -  IRELAND
Internet address: http://www.kefron.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 18

Lot No: 5

Title: 5. Data Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 19

Lot No: 6

Title: 6. Accounts Processing

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Kosi Corporation Limited
NI602553
7 John Mitchel Place
Newry
Down
IE
Telephone: +353 04830252771
Fax: +353 04830833767
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 20

Lot No: 6

Title: 6. Accounts Processing

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

KPMG
9F54042G
Stokes Place
Dublin
Dublin 2
IE
Telephone: +353 0876266600
NUTS code:  IE -  IRELAND
Internet address: http://www.kpmg.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 21

Lot No: 6

Title: 6. Accounts Processing

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 22

Lot No: 7

Title: 7. Appointment Scheduling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Abtran
260018
Unit 4, University Technology Centre
Bishopstown Cork
Curraheen Road
IE
Telephone: +353 0212301800
Fax: +353 0212301801
NUTS code:  IE -  IRELAND
Internet address: http://www.abtran.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 23

Lot No: 7

Title: 7. Appointment Scheduling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

FEXCO
Company Number 167573
Financial Services Centre, Iveragh Road
Killorglin
Kerry
IE
Telephone: +353 669798314
Fax: +353 669792284
NUTS code:  IE -  IRELAND
Internet address: http://www.fexco.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 24

Lot No: 7

Title: 7. Appointment Scheduling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

RigneyDolphin Group
IE65925471
Units 10/11 IDA Industrial Estate
Waterford
Cork Road, Waterford
IE
Telephone: +353 51590000
Fax: +353 51590000
NUTS code:  IE -  IRELAND
Internet address: http://www.rigneydolphin.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 25

Lot No: 7

Title: 7. Appointment Scheduling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Servisource Recruitment
297476
Quayside Business Park
Dundalk
Mill Street
IE
Telephone: +353 0429352723
Fax: +353 0429352724
NUTS code:  IE -  IRELAND
Internet address: http://www.servisource.ie

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 26

Lot No: 7

Title: 7. Appointment Scheduling Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/11/2016
V.2.2)

Information about tenders

Number of tenders received:  14
Number of tenders received by electronic means:  14
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SouthWestern Business Process Services Limited
377757
Unit B, West Cork Business and Technology Park
Clonakilty
Cork
IE
Telephone: +353 238832800
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1428600.00  EUR / Highest offer:  14286000.00  EUR   taken into consideration

Section VI: Complementary information

VI.3)

Additional information

This is the 1st time these services have been sought on a National basis. The figures provided are an estimate only and are based on incomplete information. Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #104554)
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
IE
Telephone: +353 18886000

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Please consult your company legal advisors
VI.5)

Date of dispatch of this notice

07/12/2016