ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 13/12/2016

External Reference: 2016-378717

TED Reference: 2016/S 242-441600

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Citizens Information Board
N/A
George's Quay House
Dublin 2
43 Townsend Street
IE
Contact person: Conor Corduff
Telephone: +353 761079000
E-mail: conor.corduff@ciboard.ie
Fax: +353 16059099
NUTS code:  IE0 -  IRELAND
Internet address(es):
Main address: http://www.citizensinformationboard.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/332

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

ICT Managed Helpdesk and Support Services PLEASE NOTE THIS COMPETION HAS BEEN CANCELLED
Reference number:  CIB Helpdesk August 2016
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Citizens Information Service is tendering for the Provision of an ICT Managed
Helpdesk and Support Services
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72253100  -  Helpdesk services
72253200  -  Systems support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

The Citizens Information Service is tendering for the Provision of an ICT Managed
Helpdesk and Support Services PLEASE NOTE THIS COMPETION HAS BEEN CANCELLED
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Managed Helpdesk Service  /  Weighting:  20%
Quality criterion  -  Name:  Staffing  /  Weighting:  20%
Quality criterion  -  Name:  Vendor Support Management  /  Weighting:  5%
Quality criterion  -  Name:  Additional Support  /  Weighting:  5%
Quality criterion  -  Name:  Helpdesk Handover  /  Weighting:  5%
Quality criterion  -  Name:  Accessibility/Added Value  /  Weighting:  5%
Price  -  Weighting:  40%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 165-297227

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: ICT Managed Helpdesk and Support Services

A contract/lot is awarded: no
V.1)

Information on non-award

The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

OGP
Dublin
IE

VI.5)

Date of dispatch of this notice

13/12/2016