ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 23/11/2016

Expire date: 09/01/2017

External Reference: 2016-694209

TED Reference: 2016/S 228-415329

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Raidió Teilifís Éireann ( RTÉ )
8T50578M
Donnybrook
Dublin
Co. Dublin
IE
Contact person: Mary Grace
Telephone: +353 12083014
E-mail: mary.grace@rte.ie
NUTS code:  IE021 -  Dublin
Internet address(es):
Main address: http://www.rte.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105531&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Recreation, culture and religion

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

IT Helpdesk Managed Services
Reference number:  16040
II.1.2)

Main CPV code

72253100  -  Helpdesk services
II.1.3)

Type of contract

Services
II.1.4)

Short description

RTÉ invites submissions from suitable competent suppliers for the supply of a managed service as follows:
Provide an offsite Service Desk function which will include:
•Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
•Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
And provide service desk software on site.
II.1.5)

Estimated total value

Value excluding VAT: 1000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: yes
Tenders may be submitted for  all lots
II.2)

Description

II.2.1)

Title

IT Help Desk Managed Support Service Options: Extended Hours + Daily rates for on-site IT support st
Lot No:  1
II.2.2)

Additional CPV code(s)

72222300  -  Information technology services
72250000  -  System and support services
II.2.3)

Place of performance

NUTS code:  IE021 -  Dublin
Main site or place of performance:  
Donnybrook
II.2.4)

Description of the procurement

IT Help Desk Managed Support Service. Options: Extended Hours + Daily rates for on-site IT support staff.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

IT Asset management system
Lot No:  2
II.2.2)

Additional CPV code(s)

72222300  -  Information technology services
72250000  -  System and support services
II.2.3)

Place of performance

NUTS code:  IE021 -  Dublin
Main site or place of performance:  
Donnybrook
II.2.4)

Description of the procurement

IT asset management system for use for the RTÉ PC Fleet of 2000+ PCs.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

Websites, Apps and Live Streaming Managed Support Service
Lot No:  3
II.2.2)

Additional CPV code(s)

72222300  -  Information technology services
72250000  -  System and support services
II.2.3)

Place of performance

NUTS code:  IE021 -  Dublin
Main site or place of performance:  
Donnybrook
II.2.4)

Description of the procurement

RTÉ Digital creates and maintains the rte.ie websites, RTÉ Player, RTÉ News Now, Radio Player apps and Aertel.
While there is potential to provide a single integrated solution for both RTÉ IT Helpdesk and RTÉ Digital, support requirements differ so a separate contract may be awarded and a separate lot is outlined here.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

Combined Lot 1 and Lot 3
Lot No:  4
II.2.2)

Additional CPV code(s)

72222300  -  Information technology services
72250000  -  System and support services
II.2.3)

Place of performance

NUTS code:  IE021 -  Dublin
Main site or place of performance:  
Donnybrook
II.2.4)

Description of the procurement

Combined Lot 1 and Lot 3. Same requirement for lot 1 and lot 3 above.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  All details available at the following address:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105531&B=ETENDERS_SIMPLE
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
All details available at the following address:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105531&B=ETENDERS_SIMPLE
Minimum level(s) of standards possibly required:  
All details available at the following address:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105531&B=ETENDERS_SIMPLE
III.1.3)

Technical and professional ability

List and brief description of selection criteria:  
All details available at the following address:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105531&B=ETENDERS_SIMPLE
Minimum level(s) of standards possibly required:  
All details available at the following address:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105531&B=ETENDERS_SIMPLE
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  09/01/2017
Local time:  13:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  09/01/2017
Local time:  13:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  yes
Estimated timing for further notices to be published:  
5 years
VI.2)

Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

The Court Services
15-24 Phoenix Street North, Smithfield
Dublin
7
IE

VI.5)

Date of dispatch of this notice

24/11/2016