ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 19/12/2016

External Reference: 2016-196278

TED Reference: 2016/S 247-451855

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Irish Blood Transfusion Service
N/A
National Blood Centre
Dublin
D08 NH5R
IE
Contact person: Paul Behan
Telephone: +353 14322800
E-mail: paul.behan@ibts.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.giveblood.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1186

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations
Reference number:  IBTS/008/2016
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Support Helpdesk Service to support the Irish Blood Transfusion Service IT
operations. The Service must include Service Management in accordance with
ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The
contract should cover the needs of the Helpdesk Technical Support Service and
must include Service Management, Service Desk, Incident Management and On-
Site Support (12 hours per day) Mon – Fri excluding Bank Holidays and Public
Holidays).
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Lowest offer:  732000.00  EUR / Highest offer:  936000.00  EUR   taken into consideration  (excluding VAT)
II.2)

Description

II.2.2)

Additional CPV code(s)

72253100  -  Helpdesk services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
National Blood Centre, James's Street D08 NH5R
II.2.4)

Description of the procurement

Support Helpdesk Service to support the Irish Blood Transfusion Service IT
operations. The Service must include Service Management in accordance with
ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The
contract should cover the needs of the Helpdesk Technical Support Service and
must include Service Management, Service Desk, Incident Management and On-
Site Support (12 hours per day) Mon – Fri excluding Bank Holidays and Public
Holidays).
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Technical Resources  /  Weighting:  6
Quality criterion  -  Name:  Operational Details  /  Weighting:  4
Quality criterion  -  Name:  Training and Professional Development  /  Weighting:  1
Quality criterion  -  Name:  Quality Assurance Measures  /  Weighting:  4
Quality criterion  -  Name:  Previous Experience  /  Weighting:  3
Cost criterion  -  Name:  Cost  /  Weighting:  7
II.2.11)

Information about options

Options: yes
Description of options:
Initially 24 Months with option to extend up another 24 months on an annual basis at sole discretion of the IBTS
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 171-307387

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

05/12/2016
V.2.2)

Information about tenders

Number of tenders received:  3
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Evros Technology Group
141524
Cherrywood Business Park
Dublin
Loughlinstown
IE
Telephone: +353 865280
E-mail: caroline.daly@evros.ie
NUTS code:  IE -  IRELAND

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  732000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

OOOOO
OOOO
IE

VI.5)

Date of dispatch of this notice

19/12/2016