II.1)
Scope of the procurement
ICT Service delivery and management solution
Reference number:
ICT Management Solution
72253000
-
Helpdesk and support services
Services
II.1.4)
Short description
To provide LWETB with a proactive service delivery and management solution
that will simplify administration, support, collaboration and learning while reducing
operational costs. The service provider responding to this tender (Respondent)
will be responsible for the support of the entire LWETB environment and be the
primary point of contact for all support issues.
There are currently several agreements in place which provide for the support of
various systems and hardware within the LWETB environment. The Respondent
will liaise with any third parties that are currently in place. Where a system is
supported or managed by a third party, the Respondent will be required to work
with the third party to resolve the issue and will be responsible for tracking it
through to resolution.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
86400.00
EUR
II.2.2)
Additional CPV code(s)
72315000
-
Data network management and support services
72315200
-
Data network management services
72500000
-
Computer-related services
72510000
-
Computer-related management services
72511000
-
Network management software services
72514000
-
Computer facilities management services
72514100
-
Facilities management services involving computer operation
II.2.3)
Place of performance
Main site or place of performance:
Various
II.2.4)
Description of the procurement
To provide LWETB with a proactive service delivery and management solution
that will simplify administration, support, collaboration and learning while reducing
operational costs. The service provider responding to this tender (Respondent)
will be responsible for the support of the entire LWETB environment and be the
primary point of contact for all support issues.
There are currently several agreements in place which provide for the support of
various systems and hardware within the LWETB environment. The Respondent
will liaise with any third parties that are currently in place. Where a system is
supported or managed by a third party, the Respondent will be required to work
with the third party to resolve the issue and will be responsible for tracking it
through to resolution.
Criteria below
Quality criterion
-
Name:
Tecnical
/
Weighting:
30%
Quality criterion
-
Name:
Operational
/
Weighting:
30%
Price
-
Weighting:
40%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no