ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 14/09/2016

External Reference: 2016-082613

TED Reference: 2016/S 180-322963

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Bord Iascaigh Mhara - Irish Sea Fisheries Board ( BIM )
N/A
PO Box No 12,
IRL-Dun Laoghaire,
Crofton Road,
IE
Contact person: Procurement Officer
Telephone: +353 012144100
E-mail: tenders@bim.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: www.bim.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/215

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Other activity:  Irish Sea Fisheries Board

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Managed ICT Helpdesk and or Support Services
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The requirement is for an outsourced Technical
Support Helpdesk Service and onsite presence with additional monitoring to
support BIM’s ICT operations. The service must include Service Management in
accordance with ITIL guidelines, Service Desk and on-site support.
Support must be provided between 9.00 – 17:30 Monday to Friday. One full
time presence in BIM’s Dun Laoghaire Office is required along with an onsite
overlap of 1 week in every 2 months with a second engineer. This will be
reviewed on an ongoing basis. As part of the contract, the tenderer must be able
to provide an additional call out engineer* to any of the six main office locations if
required. It is envisaged that the Helpdesk will be sited at the tenderer’s offices.
Support calls have to be facilitated via telephone, email or online.
* This will entail one to two site visits to each of the five specific locations per
annum.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  209000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72253000  -  Helpdesk and support services
72610000  -  Computer support services
72611000  -  Technical computer support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dun Laoghaire
II.2.4)

Description of the procurement

Please see Tender Document Attached
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Operational Details  /  Weighting:  20
Quality criterion  -  Name:  Human Resources  /  Weighting:  45
Quality criterion  -  Name:  Knowledge Management  /  Weighting:  10
Quality criterion  -  Name:  Service Level Agreement  /  Weighting:  5
Price  -  Weighting:  20
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 053-089249

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: Managed ICT Helpdesk and Support Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

14/09/2016
V.2.2)

Information about tenders

Number of tenders received:  8
Number of tenders received by electronic means:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Nostra Systems Ltd
9581827E
Unit 1 - 2 Blackthorn Close,
Stillorgan
Co. Dublin
IE
Telephone: +353 0877433444
E-mail: gary.byrne@nostrasystems.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.nostrasystems.ie

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  209000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
Dublin
IE

VI.4.2)

Body responsible for mediation procedures

The High Court
Dublin
IE

VI.5)

Date of dispatch of this notice

14/09/2016