ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 01/09/2016

Expire date: 03/10/2016

External Reference: 2016-201159

TED Reference: 2016/S 171-307387

Contract notice

Cached Version

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Irish Blood Transfusion Service
N/A
National Blood Centre
Dublin
D08 NH5R
IE
Contact person: Paul Behan
Telephone: +353 14322800
E-mail: paul.behan@ibts.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.giveblood.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1186

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations
Reference number:  IBTS/008/2016
II.1.2)

Main CPV code

72253000  -  Helpdesk and support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Support Helpdesk Service to support the Irish Blood Transfusion Service IT
operations. The Service must include Service Management in accordance with
ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The
contract should cover the needs of the Helpdesk Technical Support Service and
must include Service Management, Service Desk, Incident Management and On-
Site Support (12 hours per day) Mon – Fri excluding Bank Holidays and Public
Holidays).
II.1.5)

Estimated total value

Value excluding VAT: 900000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72253100  -  Helpdesk services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
National Blood Centre, James's Street D08 NH5R
II.2.4)

Description of the procurement

Support Helpdesk Service to support the Irish Blood Transfusion Service IT
operations. The Service must include Service Management in accordance with
ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The
contract should cover the needs of the Helpdesk Technical Support Service and
must include Service Management, Service Desk, Incident Management and On-
Site Support (12 hours per day) Mon – Fri excluding Bank Holidays and Public
Holidays).
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Technical Resources  /  Weighting:  6
Quality criterion  -  Name:  Operational Details  /  Weighting:  4
Quality criterion  -  Name:  Training and Professional Development  /  Weighting:  1
Quality criterion  -  Name:  Quality Assurance Measures  /  Weighting:  4
Quality criterion  -  Name:  Previous Experience  /  Weighting:  3
Cost criterion  -  Name:  Cost  /  Weighting:  7
II.2.6)

Estimated value

Value excluding VAT: 900000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
Option to extend up to another two years on an annual basis at the sole discretion of the IBTS
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: yes
Description of options:
24 Months
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

As per documentation
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  03/10/2016
Local time:  08:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  06/01/2017
IV.2.7)

Conditions for opening of tenders

Date:  03/10/2016
Local time:  08:00
Place:  
NBC

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  yes
Estimated timing for further notices to be published:  
48 Months
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

OOOOO
OOOO
IE

VI.5)

Date of dispatch of this notice

01/09/2016