ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 05/08/2016

External Reference: 2016-142758

TED Reference: 2016/S 152-275509

Contract award notice

Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

The Office of Government Procurement
N/A
3 Spencer Dock, North Wall Quay
Dublin
D01 K840
IE
Contact person: Tender Operations
Telephone: +353 761008000
E-mail: support@ogp.gov.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.procurement.ie/
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/351

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Request for Tenders to establish a Multi Supplier Framework for the Provision and Implementation of Customer Relationship Management Software Solutions.
Reference number:  ISW012F
II.1.2)

Main CPV code

48445000  -  Customer Relation Management software package
II.1.3)

Type of contract

Services
II.1.4)

Short description

This public procurement competition relates to the establishment of a Multi
Supplier Framework Agreement for the Provision and Implementation of
Customer Relationship Management Software Solutions (CRM).
The Framework Agreement is divided into two Lots namely;
Framework Agreement Lot 1: Provision and Implementation of CRM software as
an On Premises solution.
Framework Agreement Lot 2: Provision and Implementation of CRM software as a
SaaS/Cloud solution.
II.1.6)

Information about lots

This contract is divided into lots: yes
II.1.7)

Total value of the procurement

Value excluding VAT:  12000000.00  EUR
II.2)

Description

II.2.1)

Title

Provision and Implementation of CRM software as an On Premises solution.
Lot No:  1
II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48445000  -  Customer Relation Management software package
72000000  -  IT services: consulting, software development, Internet and support
72222300  -  Information technology services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

Provision and Implementation of CRM software as an On Premises solution.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of approach to the provision of On Premises CRM Software Solutions in terms of  /  Weighting:  700
Cost criterion  -  Name:  Cost  /  Weighting:  300
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

Provision and Implementation of CRM software as a SaaS/Cloud solution.
Lot No:  2
II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48445000  -  Customer Relation Management software package
72000000  -  IT services: consulting, software development, Internet and support
72222300  -  Information technology services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

Provision and Implementation of CRM software as a SaaS/Cloud solution.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of approach to the provision of On Premises CRM Software Solutions in terms of  /  Weighting:  700
Cost criterion  -  Name:  Cost  /  Weighting:  300
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2015/S 185-335944

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: Lot 1: Provision and Implementation of CRM software as an On Premises solution.

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

28/06/2016
V.2.2)

Information about tenders

Number of tenders received:  12
Number of tenders received by electronic means:  12
The contract has been awarded to a group of economic operators :  yes
V.2.3)

Name and address of the contractor

DSS
IE4801297D
Hyde House
Dublin
Adelaide Road
IE
Telephone: +353 0867749881
E-mail: ltobin@decision.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.codecdss.ie

The contractor is an SME : no
Ergo Services Ltd
IE6355053G
Block T
Dublin 3
IE
Telephone: +353 0877823000
E-mail: dave.muldoon@ergogroup.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.ergogroup.ie

The contractor is an SME : yes
Fujitsu (Ireland) Limited
9710451V
Fujitsu House, Unit 100 Airside Business Park, Swo
Swords
Co Dublin
IE
Telephone: +353 18136000
E-mail: dlIrelandBidTeam@UK.fujitsu.com
Fax: +353 18136100
NUTS code:  IE -  IRELAND
Internet address: http://www.fujitsu.com/ie

The contractor is an SME : no
IBM Ireland
16226
IBM House
Dublin 4
Shelbourne Road
IE
Telephone: +353 18154806
E-mail: garrath.patterson@ie.ibm.com
NUTS code:  IE -  IRELAND

The contractor is an SME : no
Open Sky Data Systems
380089
Unit8, Osprey Business Centre
Naas
IE
Telephone: +353 045855675
E-mail: mcronin@openskydata.com
NUTS code:  IE -  IRELAND
Internet address: http://www.openskydata.com

The contractor is an SME : yes
SugarCRM
116 7241 31
41 Lothbury
London
EC2R 7HG
UK
E-mail: jpye@sugarcrm.com
NUTS code:  UK -  UNITED KINGDOM
Internet address: http://www.sugarcrm.com

The contractor is an SME : no
Version 1
257302
Millennium House, Millennium Walkway
Dublin 1
Dublin
IE
Telephone: +353 18657800
E-mail: TenderNotices@version1.com
Fax: +353 18657801
NUTS code:  IE -  IRELAND
Internet address: http://www.version1.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  9000000.00  EUR

Section V: Award of contract

Contract No: 2

Lot No: 2

Title: Lot 2: Provision and Implementation of CRM software as a SaaS/Cloud solution.

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

28/06/2016
V.2.2)

Information about tenders

Number of tenders received:  12
Number of tenders received by electronic means:  12
The contract has been awarded to a group of economic operators :  yes
V.2.3)

Name and address of the contractor

CapricornVentis Ltd.
IE 6432887M
Block AD
Dublin
IE
Telephone: +353 12727755
E-mail: brian.oflynn@capventis.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.capventis.com

The contractor is an SME : yes
DSS
IE4801297D
Hyde House
Dublin
Adelaide Road
IE
Telephone: +353 0867749881
E-mail: ltobin@decision.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.codecdss.ie

The contractor is an SME : no
Ergo Services Ltd
IE6355053G
Block T
Dublin 3
IE
Telephone: +353 0877823000
E-mail: dave.muldoon@ergogroup.ie
NUTS code:  IE -  IRELAND
Internet address: http://www.ergogroup.ie

The contractor is an SME : yes
Evolutionary systems company limited
07559069
344-354 Gray’s Inn Road, King’s Cross, London
London
WC1X 8BP
UK
E-mail: kushals@evosysglobal.com
NUTS code:  IE -  IRELAND
Internet address: http://www.evosysglobal.com/uk

The contractor is an SME : no
IBM Ireland
16226
IBM House
Dublin 4
Shelbourne Road
IE
Telephone: +353 18154806
E-mail: garrath.patterson@ie.ibm.com
NUTS code:  IE -  IRELAND

The contractor is an SME : no
SugarCRM
116 7241 31
41 Lothbury
London
EC2R 7HG
UK
E-mail: jpye@sugarcrm.com
NUTS code:  UK -  UNITED KINGDOM
Internet address: http://www.sugarcrm.com

The contractor is an SME : no
Sysco Software Solutions
4599920A
2 Cromac Place
Belfast
The Gasworks
UK
Telephone: +353 16768900
E-mail: rdunlop@sysco-software.com
NUTS code:  IE -  IRELAND
Internet address: http://www.sysco-software.com

The contractor is an SME : no
Version 1
257302
Millennium House, Millennium Walkway
Dublin 1
Dublin
IE
Telephone: +353 18657800
E-mail: TenderNotices@version1.com
Fax: +353 18657801
NUTS code:  IE -  IRELAND
Internet address: http://www.version1.com

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  3000000.00  EUR

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland
Dublin
IE
Telephone: +353 18886000

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Precise information on deadline(s) for review procedures:
Please consult your own legal advisors.
VI.5)

Date of dispatch of this notice

05/08/2016