ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 13/07/2016

Expire date: 05/09/2016

External Reference: 2016-102904

TED Reference: 2016/S 136-244712

Contract notice

Cached Version

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Transport, Tourism & Sport
N/A
44 Kildare Street
Dublin
Dublin
IE
Contact person: Matt O'Connor
Telephone: +353 61365099
E-mail: dvcsdnetwork@dttas.ie
NUTS code:  IE013 -  West
Internet address(es):
Main address: www.dttas.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/309

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101157&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101157&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Supply of PBX and Contact Centre Solution
II.1.2)

Main CPV code

32583000  -  Data and voice media
II.1.3)

Type of contract

Services
II.1.4)

Short description

The supply of a new resilient PBX and contact centre solution allowing the Driver
Vehicle Computer Services Division, Department of Transport, Tourism and Sport,
Shannon, Co Clare to operate as efficiently as possible to provide services to its
customers.
II.1.5)

Estimated total value

Value excluding VAT: 100000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

32429000  -  Telephone network equipment
51340000  -  Installation services of line telephony equipment
72212314  -  Voice recognition software development services
72212512  -  Interactive voice response software development services
79512000  -  Call centre
II.2.3)

Place of performance

NUTS code:  IE013 -  West
Main site or place of performance:  
Shannon, Co Clare
II.2.4)

Description of the procurement

Supply of PBX and Contact Centre Solution
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 100000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  05/09/2016
Local time:  12:30
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 24  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  05/09/2016
Local time:  12:30

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

Department of Transport, Tourism and Sport
Shannon, Co Clare
Shannon
IE

VI.5)

Date of dispatch of this notice

13/07/2016