II.1)
Scope of the procurement
Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5
48214000
-
Network operating system software package
Services
II.1.4)
Short description
(1) The following Operational Support Services are required:
• Regular (Twice weekly) remote monitoring and maintenance of the
Production RHEL5 infrastructure (Comprising of Four RHEL5 VM systems)
• Reactive Support in the event of problems.
• A facility to drawdown up to a maximum of 20 contractor/consultant days if
required.
(2) Reactive / Operational Support
Reactive Support in the event of problems with the ability to log calls as a Priority
1, Priority 2 or Priority 3 depending on the urgency of the problem.
• Provision of Helpdesk service to the Department’s Team
• Provision of Call and Issue logging, monitoring and reporting facilities
• Normal daily availability of cover (the Department’s office hours are from
8am to 7pm, Monday to Friday (flexitime))
• Out of hours availability
• On-site support as required
• Reasonable response (see paragraph Response Times)
(3) Ability to drawdown contractor consultants, if required, on a daily basis
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
65000.00
EUR
II.2.3)
Place of performance
Main site or place of performance:
Department of Education and Skills, Cornamaddy, Athlone, Co. Westmeath
II.2.4)
Description of the procurement
The provision of installation, configuration, maintenance, upgrade and support services for RedHat Enterprise Linux 5.
The Department wishes to select a company that has a recognised reseller relationship with RedHat Incorporated and is authorised by RedHat Incorporated to resell licences and upgrades for the RedHat Enterprise Linux product. The successful company must also be in a position to provide technical support for the product as well as advice on effective and economic deployment and utilisation of the licences that the department will purchase. The company will also have to provide ongoing support (weekly healthchecks) and project support work (installing RHEL 5 linux 5 on Vmware cluster etc.)
As well as providing upgrades and support the Department also intends to procure any additional licence subscriptions required over duration of this contract from the successful tenderer
Criteria below
Quality criterion
-
Name:
The capacity of the tenderer to deliver the requirements as demonstrated in their understanding of the requirements and their proposal as to how they will be met.
/
Weighting:
150
Quality criterion
-
Name:
Experience of tenderer in providing similar services specific to the requirement - including reference sites where such work was carried out
/
Weighting:
150
Quality criterion
-
Name:
Skills, experience and qualifications of nominated personnel
/
Weighting:
200
Cost criterion
-
Name:
Cost – Licencing
/
Weighting:
200
Cost criterion
-
Name:
Cost of Operational and Project support
/
Weighting:
300
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no