ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 23/06/2016

Expire date: 31/08/2016

External Reference: 2016-697774

TED Reference: 2016/S 122-218386

Contract notice

Cached Version

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Health and Social Care Professionals Council (CORU)
N/A
Joyce House, 8-11 Lombard St East
Dublin 2
Dublin
IE
Contact person: Kevin Gleeson
Telephone: +353 868189488
E-mail: kgleeson301@gmail.com
NUTS code:  IE0 -  IRELAND
Internet address(es):
Main address: www.coru.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1368

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=100427&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=100427&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Insourced Business Process Services for registration, recognition, education and renewals processes
Reference number:  CORU_Insource_Services
II.1.2)

Main CPV code

72310000  -  Data-processing services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Contracting Authority wishes to engage the services of a partner who will
provide a baseline of three full time resources to CORU to manage these key
business process activities with the resources based in CORUs office. These
supplier resources will work from the CORU office and will be responsible for
carrying out process activities as well as providing general administrative duties
including customer relationship management and query handling for the
registration, recognition, CPD and renewal processes from August 2016.
II.1.5)

Estimated total value

Value excluding VAT: 200000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72253000  -  Helpdesk and support services
72512000  -  Document management services
79342300  -  Customer services
79512000  -  Call centre
79996100  -  Records management
79999100  -  Scanning services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

The Contracting Authority wishes to engage the services of a partner who will
provide a baseline of three full time resources to CORU to manage these key
business process activities with the resources based in CORUs office. These
supplier resources will work from the CORU office and will be responsible for
carrying out process activities as well as providing general administrative duties
including customer relationship management and query handling for the
registration, recognition, CPD and renewal processes from August 2016.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 200000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As specified in the tender document.
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

As specified in the tender document.
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  12/08/2016
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  12/08/2016
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

CORU
Joyce House
Dublin
2
IE

VI.5)

Date of dispatch of this notice

23/06/2016