ETENDERS

Contract notice - utilities

Information

Published

Date of dispatch of this notice: 30/05/2016

Expire date: 29/06/2016

External Reference: 2016-799743

TED Reference: 2016/S 104-185727

Contract notice - utilities

Cached Version

Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

An Post
N/A
General Post Office
Dublin
O'Connell Street
IE
Contact person: Deirdre Fox
Telephone: +353 17058272
E-mail: deirdre.fox@anpost.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: www.anpost.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/391

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=99573&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=99573&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)

Main activity

Postal services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Postmobile Customer Care and Related Services (Call Centre)
Reference number:  1605
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

An Post’s intention is conduct a tender process to appoint a supplier for the
provision of Customer Care Call Centre & Related Services for its Mobile Virtual
Network Operator (MVNO) offering Postmobile.
It’s An Post’s intention to provide a comprehensive customer care service with
agents having access directly to our subscriber care systems. Previous
experience in the provision of complex care solutions in the telecommunications
industry is required. The call centre will operate An Post’s helpline number
providing various care, support, and information about our services to the public
An Post’s is seeking to enter into a contract for the provision of Customer Care
Call Centre & Related Services. It is anticipated that the Agreement will
commence in January 2017 and continue for a period of three (3) years with an
option to extend the Contract for a further 1 year.
II.1.5)

Estimated total value

Value excluding VAT: 1.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79510000  -  Telephone-answering services
79511000  -  Telephone operator services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

An Post’s intention is conduct a tender process to appoint a supplier for the
provision of Customer Care Call Centre & Related Services for its Mobile Virtual
Network Operator (MVNO) offering Postmobile.
It’s An Post’s intention to provide a comprehensive customer care service with
agents having access directly to our subscriber care systems. Previous
experience in the provision of complex care solutions in the telecommunications
industry is required. The call centre will operate An Post’s helpline number
providing various care, support, and information about our services to the public
An Post’s is seeking to enter into a contract for the provision of Customer Care
Call Centre & Related Services. It is anticipated that the Agreement will
commence in January 2017 and continue for a period of three (3) years with an
option to extend the Contract for a further 1 year.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 1.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  29/06/2016
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

Chief Registrar
Four Courts
Dublin
7
IE

VI.5)

Date of dispatch of this notice

30/05/2016