ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 13/05/2016

Expire date: 14/06/2016

External Reference: 2016-149609

TED Reference: 2016/S 094-168483

Contract notice

Cached Version

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
N/A
76- 78 Harcourt Street
Dublin
D02 DX45
IE
Contact person: John Histon
Telephone: +353 114082000
E-mail: john.histon@dfa.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.dfa.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/246

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98976&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98976&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Telephonist Services
Reference number:  2016
II.1.2)

Main CPV code

79510000  -  Telephone-answering services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Department requires a managed service for delivery of telephonist services
for the term as specified in section 1.4 of this RFT.
II.1.5)

Estimated total value

Value excluding VAT: 600000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

64200000  -  Telecommunications services
64214000  -  Dedicated-business telephone network services
64214200  -  Telephone switchboard services
79511000  -  Telephone operator services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Ireland
II.2.4)

Description of the procurement

The Department requires a managed service for delivery of telephonist services
for the term as specified in section 1.4 of this RFT. The delivery of this service
should be managed and supervised by a dedicated Service Delivery Manager on
the Service Provider’s own staff who should not be directly involved in carrying out
the day to day call handling functionDFAT management will liaise directly with the
Service Delivery Manager for all matters related to the delivery of this service. The
Service Delivery Manager is responsible for communicating any procedural
changes to telephonists and for appropriate complaint handling. The Service
Delivery Manager will ensure a continuous service through managing attendance
including leave requests, and other absences. It is critical that an efficient service
is provided during the hours specified in this RFT. The Department also requires
that all telephonists provided are fluent in the English language and that, at all
times, the service can be provided in the Irish language when required.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 410000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
The Contracting Authority reserves the right to extend the Term for a period or periods of up to 1 Year with a maximum of two such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As per the Request for Tender
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)

Information about reserved contracts

The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  14/06/2016
Local time:  17:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 12  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  14/06/2016
Local time:  17:00
Place:  
Dublin

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

The registrar
The High Courts, Four Courts
Dublin
DO2 VY53
IE
Telephone: +353 18886000

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
The Registrar
Central office of the High Court,
Ground floor,
East Wing, Inns Quay,
Four Courts
DO2 VY53
Dublin
VI.5)

Date of dispatch of this notice

13/05/2016