ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 04/05/2016

Expire date: 03/06/2016

External Reference: 2016-907515

TED Reference: 2016/S 088-154774

Contract notice

Cached Version

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Institute of Technology Carlow
N/A
Kilkenny Road
Carlow
IE
Contact person: Bernie Tallon
Telephone: +353 599175119
E-mail: Bernie.Tallon@itcarlow.ie
Fax: +353 599175005
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.itcarlow.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/352

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98656&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Supply of ICT Helpdesk and Support Staff from September 2016 to May 2019
Reference number:  ITC-CSD-03052016-Helpdesk
II.1.2)

Main CPV code

72610000  -  Computer support services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Computing Services Department are
looking for a contractor to provide suitably qualified and experienced staff to
provide a helpdesk service and other related duties.
In addition The Computing Services Department are looking for the same
contractor to provide a suitably qualified resource to provide a Technical
Administration service to the Department
An exisiting contract to provide these services expires at the end of May 2016.
Four staff are currently employed under this contract .Three have been employed
for the full duration of the contract and one since September 2015
II.1.5)

Estimated total value

Value excluding VAT: 400000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72000000  -  IT services: consulting, software development, Internet and support
72600000  -  Computer support and consultancy services
72611000  -  Technical computer support services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Carlow
II.2.4)

Description of the procurement

The Institute of Technology Carlow (IT Carlow) is a Higher Education Institute that
offers courses at HETAC level 6-10 to approximately 7,000 students. The Institute
has campus locations at Kilkenny Road, Carlow Summerhill Road, Wexford and
Rathnew, Co Wicklow.
The Computing Service Department is responsible for the development and
upkeep of the Institutes ICT infrastructure, comprising a 3,000 node Cisco
network, with in excess of 1,800 PC’s connected. Computing Services also
manage the Institutes comprehensive media facilities, incorporating both radio
and tv studios as well as a high performance media production lab.
The Computing Services Centre is located in the Carlow Campus, on the second
floor of the Learning Resource Centre – a building which houses the Institutes
Library, Media Centre, 10 computing labs and approximately 500 student pc’s.
Computing Services provide a walk in helpdesk facility for students in both the
Carlow and Wexford Campus. The Computing Services Department are now
looking for a contractor to provide suitably qualified and experienced staff to
provide this helpdesk service and other related duties.
In addition The Computing Services Department are looking for the same
contractor to provide a suitably qualified resource to provide a Technical
Administration service to the Department
An exisiting contract to provide these services expires at the end of May 2016.
Four staff are currently employed under this contract .Three have been employed
for the full duration of the contract and one since September 2015
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 400000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/09/2016  /  End: 31/05/2019
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

Attached as document

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  Qualification Questionnaire and Declaration of Bona Fides are all contained in main tender document
III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

The contract will be subject to ongoing review, carried out by The Institute of Technology Carlow management
The Institute of Technology Carlow unconditionally reserves the right at any time to terminate without penalty any contract awarded on foot of this RFT by giving 30 days written notice should service levels required not be adhered to.
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 057-096151
IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  03/06/2016
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 3  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  10/06/2016
Local time:  12:00
Place:  
Institute of Technology Carlow
Kilkenny Road
Carlow
ireland
Information about authorised persons and opening procedure:  
Vice President for Corporate Affairs (or his nominee)
Procurements Officer (or her nominee)
IT Manager

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

Procurements Officer
Institute of Technology Carlow
Carlow
IE

VI.5)

Date of dispatch of this notice

04/05/2016