ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 12/04/2016

Expire date: 27/05/2016

External Reference: 2016-596771

TED Reference: 2016/S 074-129719

Contract notice

Cached Version

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Dublin City Council
N/A
IS Department, Floor 9, Block 1, Civic Offices
Dublin 8
IE
For the attention of: The Executive Manager IS Department
E-mail: crmtender@dublincity.ie
Internet address(es):
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/267
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98056&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98056&B=ETENDERS_SIMPLE
Further information can be obtained from:
Information is available from www.etenders.gov.ie RFT ID: 104406.
.
.
IE
Internet address:
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:
Information is available from www.etenders.gov.ie RFT ID: 104406.
.
.
IE
Internet address:
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)

Type of the contracting authority

Regional or local authority
I.3)

Main activity

  • General public services
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

The Provision Of Support, Maintenance and Development of Oracle E-Business Customer Relationship Management (CRM) System & CRM Parking Permits System

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No7:  Computer and related services
    Main site or location of works, place of delivery or of performance:

    Dublin 8

    NUTS code
    Dublin
    II.1.3)

    Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract
    II.1.5)

    Short description of the contract or purchase(s)

    Dublin City Council proposes to award a contract for the Support, Maintenance,

    Development of Oracle E-Business CRM system and Parking Permits system for a

    period of 3 years from contract commencement, with an option to extend the

    contract for a period or periods of up to 12 months with a maximum of two such

    extensions under the same terms and conditions, based on annual reviews of

    operations. The contract is for the provision of the following services :

    System support/issue fixing – support and fixing of issues arising in Oracle

    Applications Release 11 and Release 12

    Development /Enhancements / Customisations – definition, project management

    and implementation of customisations or enhancements arising in relation to

    interfaces with other systems or departmental business processes.

    Development of reports.

    Assistance in future system developments.

    The development, implementation and support of Oracle Business Process

    Execution Language (BPEL) for the management of interfaces to external systems.

    II.1.6)

    Common procurement vocabulary (CPV)

    Main vocabulary
    72000000   IT services: consulting, software development, Internet and support
    Supplementary vocabulary
    71356300   Technical support services
    72250000   System and support services
    72253200   Systems support services
    72261000   Software support services
    II.1.7)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  yes
    II.1.8)

    Lots

    This contract is divided into lots:  no
    II.1.9)

    Information about variants

    Variants will be accepted:  no
    II.2)

    Quantity or scope of the contract

    II.2.1)

    Total quantity or scope:

    Dublin City Council proposes to award a contract for the Support, Maintenance, Development of Oracle E-Business CRM system and Parking Permits system for a period of 3 years from contract commencement, with an option to extend the contract for a period or periods of up to 12 months with a maximum of two such extensions under the same terms and conditions, based on annual reviews of operations. The contract is for the provision of the following services :

    System support/issue fixing – support and fixing of issues arising in Oracle Applications Release 11 and Release 12

    Development /Enhancements / Customisations – definition, project management and implementation of customisations or enhancements arising in relation to interfaces with other systems or departmental business processes.

    Development of reports.

    Assistance in future system developments.

    The development, implementation and support of Oracle Business Process Execution Language (BPEL) for the management of interfaces to external systems.

    Estimated cost excluding VAT: 1200000  EUR
    II.2.2)

    Information about options

    Options: yes
    Description of these options:

    Dublin City Council proposes to award a contract for the Support, Maintenance, Development of Oracle E-Business CRM system and Parking Permits system for a period of 3 years from contract commencement, with an option to extend the contract for a period or periods of up to 12 months with a maximum of two such extensions under the same terms and conditions, based on annual reviews of operations.

    Provisional timetable for recourse to these options:
    in months: 36 (from the award of the contract)
    II.2.3)

    Information about renewals

    This contract is subject to renewal: no

    Section III: Legal, economic, financial and technical information

    III.1)

    Conditions relating to the contract

    III.1.4)

    Other particular conditions

    The performance of the contract is subject to particular conditions: no
    III.2)

    Conditions for participation

    III.2.1)

    Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

    Information and formalities necessary for evaluating if the requirements are met:

    Please see tender documents RFT ID:- 104406 available at etenders.gov.ie

    III.2.2)

    Economic and financial ability

    Information and formalities necessary for evaluating if the requirements are met:

    Please see tender documents RFT ID:- 104406 available at etenders.gov.ie

    Minimum level(s) of standards possibly required:

    Please see tender documents RFT ID:- 104406 available at etenders.gov.ie

    III.2.3)

    Technical capacity

    Minimum level(s) of standards possibly required:

    Please see tender documents RFT ID:- 104406 available at etenders.gov.ie

    III.3)

    Conditions specific to services contracts

    III.3.1)

    Information about a particular profession

    Execution of the service is reserved to a particular profession: no
    III.3.2)

    Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of , the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
    IV.2.2)

    Information about electronic auction

    An electronic auction will be used: no
    IV.3)

    Administrative information

    IV.3.1)

    File reference number attributed by the contracting authority

    RFT104406

    IV.3.2)

    Previous publication(s) concerning the same contract

    no
    IV.3.3)

    Conditions for obtaining specifications and additional documents or descriptive document

    Payable documents: no
    IV.3.4)

    Time limit for receipt of tenders or requests to participate

    27.05.2016 - 12:00
    IV.3.6)

    Language(s) in which tenders or requests to participate may be drawn up

    [Language_EN], [Language_GA]
    IV.3.7)

    Minimum time frame during which the tenderer must maintain the tender

    Duration in months: 012 (from the date stated for receipt of tender)
    IV.3.8)

    Conditions for opening tenders

    Persons authorised to be present at the opening of tenders: no

    Section VI: Complementary information

    VI.1)

    Information about recurrence

    This is a recurrent procurement: yes
    Estimated timing for further notices to be published:

    36 months

    VI.2)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.3)

    Additional information:

    Additional Information – Dublin City Council

    1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.

    2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.

    3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.

    4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent“ will always be appended.

    5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.

    6. The contract is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.

    7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.

    8. Tenders may be submitted in English or in the Irish language.

    9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).

    10. Appeals procedure: The body to whom appeals should be addressed is – The High Court, Four Courts, Inns Quay, Dublin 7.

    11. All queries regarding this tender must be emailed to crmtender@dublincity.ie. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12 noon on 17th May 2016 to enable issue of responses to all interested parties.

    12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.

    VI.4)

    Procedures for appeal

    VI.4.1)

    Body responsible for appeal procedures

    High Court Chief Registrar
    The Four Courts, Inns Quay, Dublin 7
    IE
    E-mail: highcourtcentraloffice@courts.ie
    Internet address:
     

    Body responsible for mediation procedures

    VI.4.2)

    Lodging of appeals

    Precise information on deadline(s) for lodging appeals:

    Please consult your solicitor

    VI.4.3)

    Service from which information about the lodging of appeals may be obtained