ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 07/04/2016

External Reference: 2016-784672

TED Reference: 2016/S 070-123030

Contract award notice

Cached Version

Contract award notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

City of Dublin Education and Training Board
N/A
Town Hall, 1-3 Merrion Road
Ballsbridge  Dublin 4
IE
Contact point(s): Purchasing Department
For the attention of: Irene Somers
Telephone: +353 16680614
E-mail: tenders@cdetb.ie
Fax: +353 16680710
Internet address(es):
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/370
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92163&B=ETENDERS_SIMPLE
I.2)

Type of the contracting authority

Body governed by public law
I.3)

Main activity

  • Education
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract:

Outsourced Contact Centre and Document Management Services

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No27Y: 
    Main site or location of works, place of delivery or of performance:

    Dublin 4

    NUTS code
    IRELAND
    II.1.4)

    Short description of the contract or purchase(s)

    City of Dublin Education and Training Board are seeking the provision of contact

    centre and document management services to support the work of SUSI. The

    successful tenderer will provide the first point of contact by phone, email and post

    for students who apply for Higher and Further Education student grants .

    II.1.5)

    Common procurement vocabulary (CPV)

    Main vocabulary
    72512000   Document management services
    Supplementary vocabulary
    75112000   Administrative services for business operations
    79512000   Call centre
    79999100   Scanning services
    II.1.6)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  yes
    II.2)

    Total final value of contract(s)

    II.2.1)

    Total final value of contract(s)

    Value: 4700000 EUR
    Excluding VAT

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of
    1. Methodology for delivery of service . Weighting 35
    2. Technical merit of human resources offered . Weighting 10
    3. Service Level Agreement . Weighting 10
    4. Ultimate Cost . Weighting 40
    5. Reliability & Continuity of Supply . Weighting 5
    IV.2.2)

    Information about electronic auction

    An electronic auction has been used:  no
    IV.3)

    Administrative information

    IV.3.2)

    Previous publication(s) concerning the same contract

    Contract notice
    Notice number in the OJEU: 2015/S 164-300324  of 21.08.2015

    Section V: Award of contract

    Contract No: 1 Lot No: 1 - Lot title:

    Outsourced Contact Centre and Document Management Services

    V.1)

    Date of contract award decision:

    19.02.2016
    V.2)

    Information about offers

    Number of offers received: 3
    V.3)

    Name and address of economic operator in favour of whom the contract award decision has been taken

    Abtran
    260018
    Unit 4, University Technology Centre
    Curraheen Road  Bishopstown Cork
    IE
    Telephone: +353 0212301800
    E-mail: tenders@abtran.com
    Fax: +353 0212301801
    Internet address: http://www.abtran.com
    V.4)

    Information on value of contract

    Initial estimated total value of the contract:
    Value: 4000000 EUR
    Excluding VAT
    Total final value of the contract:
    Value: 4700000 EUR
    Excluding VAT
    If annual or monthly value:
    Number of years: 4
    V.5)

    Information about subcontracting

    The contract is likely to be sub-contracted: no

    Section VI: Complementary information

    VI.1)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.3)

    Procedures for appeal

    VI.3.1)

    Body responsible for appeal procedures

    High Court Central Office
    The Four Courts, Inns Quay
    7  Dublin
    IE
    Telephone: +353 18886000
    E-mail: highcourtcentraloffice@courts.ie
    Fax: +353 18725669
    Internet address: http://www.courts.ie
     

    Body responsible for mediation procedures

    VI.3.2)

    Lodging of appeals

    Precise information on deadline(s) for lodging appeals:
    VI.3.3)

    Service from which information about the lodging of appeals may be obtained