ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 14/03/2016

Expire date: 27/05/2016

External Reference: 2016-949903

TED Reference: 2016/S 053-089249

Contract notice

Cached Version

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Bord Iascaigh Mhara - Irish Sea Fisheries Board ( BIM )
N/A
PO Box No 12,
Crofton Road,  IRL-Dun Laoghaire,
IE
For the attention of: Procurement Officer
Telephone: +353 012144100
E-mail: tenders@bim.ie
Internet address(es):
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/215
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97396&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97396&B=ETENDERS_SIMPLE
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

Managed ICT Helpdesk and or Support Services

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No7:  Computer and related services
    Main site or location of works, place of delivery or of performance:

    IRL-Dun Laoghaire,

    NUTS code
    IRELAND
    II.1.3)

    Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract
    II.1.5)

    Short description of the contract or purchase(s)

    Bord Iascaigh Mhara (BIM) invites tenders for the contract to cover Managed ICT

    Helpdesk and Support Service. The requirement is for an outsourced Technical

    Support Helpdesk Service and onsite presence with additional monitoring to

    support BIM’s ICT operations. The service must include Service Management in

    accordance with ITIL guidelines, Service Desk and on-site support.

    Support must be provided between 9.00 – 17:30 Monday to Friday. One full

    time presence in BIM’s Dun Laoghaire Office is required along with an onsite

    overlap of 1 week in every 2 months with a second engineer. This will be

    reviewed on an ongoing basis. As part of the contract, the tenderer must be able

    to provide an additional call out engineer* to any of the six main office locations if

    required. It is envisaged that the Helpdesk will be sited at the tenderer’s offices.

    Support calls have to be facilitated via telephone, email or online.

    * This will entail one to two site visits to each of the five specific locations per

    annum.

    II.1.6)

    Common procurement vocabulary (CPV)

    Main vocabulary
    72253000   Helpdesk and support services
    Supplementary vocabulary
    72610000   Computer support services
    72611000   Technical computer support services
    II.1.7)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  no
    II.1.8)

    Lots

    This contract is divided into lots:  yes
    Tenders may be submitted for  one lot only
    II.1.9)

    Information about variants

    Variants will be accepted:  no
    II.2)

    Quantity or scope of the contract

    II.2.1)

    Total quantity or scope:

    Maximum duration of three calendar years subject to performance reviews and available budgets

    II.2.2)

    Information about options

    Options: no
    II.2.3)

    Information about renewals

    This contract is subject to renewal: no

    Information about lots

    Lot No: 1  Lot title: Managed ICT Helpdesk and or Support Services
    1)

    Short description:

    Please see Tender Document Attached

    2)

    Common procurement vocabulary (CPV)

    Main vocabulary
    72610000   Computer support services
    Supplementary vocabulary
    72253000   Helpdesk and support services
    72611000   Technical computer support services
    3)

    Quantity or scope:

    Estimated cost excluding VAT
    Range: between  200000  and 300000  EUR
    4)

    Indication about different date for duration of contract or starting/completion

    Duration in months: 36 (from the award of the contract)
    5)

    Additional information about lots:

    Section III: Legal, economic, financial and technical information

    III.1)

    Conditions relating to the contract

    III.1.4)

    Other particular conditions

    The performance of the contract is subject to particular conditions: yes
    Description of particular conditions: 

    Please see attached tender document

    III.3)

    Conditions specific to services contracts

    III.3.1)

    Information about a particular profession

    Execution of the service is reserved to a particular profession: no
    III.3.2)

    Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of , the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
    IV.2.2)

    Information about electronic auction

    An electronic auction will be used: no
    IV.3)

    Administrative information

    IV.3.1)

    File reference number attributed by the contracting authority

    Bord Iascaigh Mhara 2016

    IV.3.2)

    Previous publication(s) concerning the same contract

    no
    IV.3.3)

    Conditions for obtaining specifications and additional documents or descriptive document

    Time limit for receipt of requests for documents or for accessing documents: 23.02.2016 - 23:00
    Payable documents: no
    IV.3.4)

    Time limit for receipt of tenders or requests to participate

    26.05.2016 - 12:00
    IV.3.6)

    Language(s) in which tenders or requests to participate may be drawn up

    [Language_EN]
    IV.3.7)

    Minimum time frame during which the tenderer must maintain the tender

    Duration in months: 003 (from the date stated for receipt of tender)
    IV.3.8)

    Conditions for opening tenders

    Persons authorised to be present at the opening of tenders: no

    Section VI: Complementary information

    VI.1)

    Information about recurrence

    This is a recurrent procurement: no
    VI.2)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.4)

    Procedures for appeal

    VI.4.1)

    Body responsible for appeal procedures

    The High Court
    Internet address:
     

    Body responsible for mediation procedures

    The High Court
    Internet address:
    VI.4.2)

    Lodging of appeals

    Precise information on deadline(s) for lodging appeals:
    VI.4.3)

    Service from which information about the lodging of appeals may be obtained