ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 02/12/2015

Expire date: 11/01/2016

External Reference: 2015-092999

TED Reference: 2015/S 236-428419

Contract notice

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Office of the Revenue Commissioners
N/A
Dublin Castle
Dublin 2  Dublin
IE
For the attention of: Alan Gaffney
Telephone: +353 18635648
E-mail: agaffney@revenue.ie
Internet address(es):
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/366
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)

Main activity

  • Economic and financial affairs
  • General public services
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

The Provision of Customer Call Handling and Management Services.

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No27:  Other services
    Main site or location of works, place of delivery or of performance:

    Ireland

    NUTS code
    IRELAND
    II.1.3)

    Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract
    II.1.5)

    Short description of the contract or purchase(s)

    The Office of the Revenue Commissioners invites tenders for the provision of

    customer call handling and management services for Local Property Tax from

    March 2016. The Tenderer will provide an initial point of contact for all general

    phone queries in relation to Local Property Tax. The Tenderer will need to

    escalate calls to a designated call centre where taxpayer specific information is

    required to resolve the call.

    II.1.6)

    Common procurement vocabulary (CPV)

    Main vocabulary
    79512000   Call centre
    Supplementary vocabulary
    79500000   Office-support services
    79510000   Telephone-answering services
    II.1.7)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  yes
    II.1.8)

    Lots

    This contract is divided into lots:  no
    II.1.9)

    Information about variants

    Variants will be accepted:  no
    II.2)

    Quantity or scope of the contract

    II.2.1)

    Total quantity or scope:

    This public procurement competition relates to the Provision of Customer Call Handling and Management Services. Any contract that may result from this public procurement competition will be for the Provision of Customer Call Handling and Management Services for a term of two years, with the possibility of up to two one-year extensions.

    Estimated cost excluding VAT
    Range: between  7500000  and 9500000  EUR
    II.2.2)

    Information about options

    Options: yes
    Description of these options:

    Any contract that may result from this public procurement competition will be for a term of two years, with the possibility of up to two one-year extensions.

    Provisional timetable for recourse to these options:
    in months: 24 (from the award of the contract)
    II.2.3)

    Information about renewals

    This contract is subject to renewal: no
    II.3)

    Duration of the contract or time limit for completion

    Duration in months: 048 (from the award of the contract)

    Section III: Legal, economic, financial and technical information

    III.1)

    Conditions relating to the contract

    III.1.2)

    Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    III.1.3)

    Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    III.1.4)

    Other particular conditions

    The performance of the contract is subject to particular conditions: no
    III.2)

    Conditions for participation

    III.2.1)

    Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

    Information and formalities necessary for evaluating if the requirements are met:

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    III.2.2)

    Economic and financial ability

    Information and formalities necessary for evaluating if the requirements are met:

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    Minimum level(s) of standards possibly required:

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    III.2.3)

    Technical capacity

    Information and formalities necessary for evaluating if the requirements are met:

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    Minimum level(s) of standards possibly required:

    For full details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423 To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    III.3)

    Conditions specific to services contracts

    III.3.1)

    Information about a particular profession

    Execution of the service is reserved to a particular profession: no
    III.3.2)

    Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of  the criteria stated below
    1. Technical Merit and Ability to Deliver the Service . Weighting 40
    2. Services, Quality and Reporting . Weighting 30
    3. Cost . Weighting 30
    IV.2.2)

    Information about electronic auction

    An electronic auction will be used: no
    IV.3)

    Administrative information

    IV.3.2)

    Previous publication(s) concerning the same contract

    no
    IV.3.3)

    Conditions for obtaining specifications and additional documents or descriptive document

    Payable documents: no
    IV.3.4)

    Time limit for receipt of tenders or requests to participate

    11.01.2016 - 17:00
    IV.3.6)

    Language(s) in which tenders or requests to participate may be drawn up

    [Language_EN]
    Other: 

    Irish

    IV.3.7)

    Minimum time frame during which the tenderer must maintain the tender

    Duration in months: 006 (from the date stated for receipt of tender)
    IV.3.8)

    Conditions for opening tenders

    Persons authorised to be present at the opening of tenders: yes

    Alan Gaffney

    Kenneth Lynn

    Section VI: Complementary information

    VI.1)

    Information about recurrence

    This is a recurrent procurement: no
    VI.2)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.3)

    Additional information:

    For all other details please refer to the Request for Tenders Document available to download from www.etenders.gov.ie under RFT ID 101423. To access the Request for Tenders document you must be a registered user of etenders (registration is free) and you must register your interest to this tender on the following site http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94788&B=ETENDERS_SIMPLE

    VI.4)

    Procedures for appeal

    VI.4.1)

    Body responsible for appeal procedures

    The High Court
    The Four Courts, Inns Quay
    Dublin
    Internet address:
     

    Body responsible for mediation procedures

    VI.4.2)

    Lodging of appeals

    Precise information on deadline(s) for lodging appeals:

    The contracting authority will not conclude these contracts to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned tenderers. The duration of the standstill period will be 14 days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract

    VI.4.3)

    Service from which information about the lodging of appeals may be obtained

    Please consult a legal advisor
    Internet address: