II.1.1)
Title attributed to the contract by the contracting authority:
Provision of Cisco Support and Maintenance Services
II.1.2)
Type of contract and location of works, place of delivery or of performance
Services
Category No7:
Computer and related services
Main site or location of works, place of delivery or of performance:
II.1.3)
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.5)
Short description of the contract or purchase(s)
The Department wishes to engage with a support provider to whom it can
escalate hardware or software support calls that cannot be resolved in-house.
The support provider will be required to ensure that the equipment under support
is registered with its vendor and that the support organisation liaises with the
vendor when the nature of the problem goes beyond the support providers
competence or capability.
II.1.6)
Common procurement vocabulary (CPV)
Main vocabulary
50312000
Maintenance and repair of computer equipment
Supplementary vocabulary
50312310
Maintenance of data network equipment
72315000
Data network management and support services
II.1.7)
Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA):
no
This contract is divided into lots:
no
II.1.9)
Information about variants
Variants will be accepted:
no
II.2)
Quantity or scope of the contract
II.2.1)
Total quantity or scope:
one year contract with options to extend annually.
II.2.2)
Information about options
II.2.3)
Information about renewals
This contract is subject to renewal: no
II.3)
Duration of the contract or time limit for completion
Duration in months: 012 (from the award of the contract)