ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 15/09/2015

External Reference: 2015-095915

TED Reference: 2015/S 182-330726

Contract award notice

Cached Version

Contract award notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Department of Social Protection
N/A
Aras Mhic Dhiarmada, Store Street
IE  Dublin 1
IE
For the attention of: Christopher McCamley
Telephone: +353 17043828
Internet address(es):
General address of the contracting authority/entity: http://www.welfare.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/349
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=86676&B=ETENDERS_SIMPLE
I.2)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)

Main activity

  • Social protection
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes
Department of Environment, Community and Local Government
IE

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract:

Provision of Customer Call Centre Services

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No5:  Telecommunications services
    Main site or location of works, place of delivery or of performance:

    Ireland

    NUTS code
    IRELAND
    II.1.4)

    Short description of the contract or purchase(s)

    The provision of Call Management services to support the application and payment of the water conservation grant.

    II.1.5)

    Common procurement vocabulary (CPV)

    Main vocabulary
    79342300   Customer services
    Supplementary vocabulary
    79342320   Customer-care services
    79512000   Call centre
    II.1.6)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  no
    II.2)

    Total final value of contract(s)

    II.2.1)

    Total final value of contract(s)

    Value: 1756529 EUR
    Excluding VAT

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    IV.2.2)

    Information about electronic auction

    IV.3)

    Administrative information

    IV.3.1)

    File reference number attributed by the contracting authority

    Customer Call Centre Services

    IV.3.2)

    Previous publication(s) concerning the same contract

    Contract notice
    Notice number in the OJEU: 2015/S 067-120030  of 02.04.2015

    Section V: Award of contract

    Contract No: 1 Lot No: 1 - Lot title:

    Provision of Customer Call Centre Services

    V.1)

    Date of contract award decision:

    24.07.2015
    V.2)

    Information about offers

    Number of offers received: 2
    V.3)

    Name and address of economic operator in favour of whom the contract award decision has been taken

    Abtran
    Building 4, University Technology Centre, Curraheen Road
    Bishopstown, Cork
    IE
    Internet address:
    V.4)

    Information on value of contract

    Initial estimated total value of the contract:
    Value: 1756529 EUR
    Excluding VAT
    Total final value of the contract:
    If annual or monthly value:
    Number of years: 3
    V.5)

    Information about subcontracting

    The contract is likely to be sub-contracted: no

    Section VI: Complementary information

    VI.1)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no