Date of dispatch of this notice: 08/07/2015
Expire date: 24/08/2015
External Reference: 2015-761816
TED Reference: 2015/S 132-243561
Contract notice
Information
Published
Contract notice
Cached Version
Contract notice
Classic Sector
Directive 2004/18/EC
Services
Section I: Contracting authority
I.1)
Name, addresses and contact point(s)
Fáilte Ireland-National Tourism Development Authority
N/A
88-95 Amiens Street
1 Dublin
IE
For the attention of: Procurement Unit
Telephone: +353 18847888
E-mail: procurement@failteireland.ie
Fax: +353 18556821
N/A
88-95 Amiens Street
1 Dublin
IE
For the attention of: Procurement Unit
Telephone: +353 18847888
E-mail: procurement@failteireland.ie
Fax: +353 18556821
Internet address(es):
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1169
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90960&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90960&B=ETENDERS_SIMPLE
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1169
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90960&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90960&B=ETENDERS_SIMPLE
Further information can be obtained from:
The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:
eTenders
,
,
IE
,
,
IE
Internet address: www.etenders.gov.ie
Tenders or requests to participate must be sent to:
The above mentioned contact point(s)
I.2)
Type of the contracting authority
Body governed by public law
I.3)
Main activity
- General public services
I.4)
Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities:
yes
Tourism Ireland
Section II: Object of the contract
II.1)
Description
II.1.1)
Title attributed to the contract by the contracting authority:
ITIL Service Desk & Infrastructure Support
II.1.2)
Type of contract and location of works, place of delivery or of performance
Services
- Category No7:
Computer and related services
Ireland
NUTS code
IRELAND
II.1.3)
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.5)
Short description of the contract or purchase(s)
Fáilte Ireland is seeking proposals for the following requirements:
(a) Outsourced Technical Support Service
The requirement is for an Outsourced Technical Support Service to support Fáilte
Ireland‘s ICT operations. The Service must include Service Management in
accordance with ITIL® guidelines, Service Desk, and On-Site support resources.
Fáilte Ireland currently has two ICT centres; both located in Dublin (Amiens Street
and Revenue Data Centre) and provide services to approx. 330 – 400 users
nationwide.
The contract should cover the needs of Fáilte Ireland’s regionally-located hub
offices (Waterford, Cork, Galway, Sligo, Mullingar, Killarney, Limerick and
Westport.) and their satellite Tourist Information Offices (approx. 40-50, some
open seasonally, some full time).
(b) Technical Support Service
The Service must include Service Management, Service Desk, and On-Site
support. It is envisaged that On-Site resources will be required and will operate
during working hours. This will be reviewed by Fáilte Ireland periodically and
flexibility is required to increase/decrease resources in line with operational
requirements. The service provider must be able to provide call out engineers to
any of Fáilte Ireland’s offices nationwide. It is envisaged that the Service Desk will
be sited at the service provider’s premises. The Service desk should be
contactable by telephone, e-mail, and/or Portal.
(c) Environment/Applications to be Supported
The Tenderer will be required to support the following environment and
applications from the outset.
Full detailed description is available for download with this tender notice, via
www.etenders.gov.ie.
II.1.6)
Common procurement vocabulary (CPV)
Main vocabulary
72000000
IT services: consulting, software development, Internet and support
II.1.7)
Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA):
yes
II.1.8)
Lots
This contract is divided into lots:
no
II.1.9)
Information about variants
Variants will be accepted:
no
II.2)
Quantity or scope of the contract
II.2.1)
Total quantity or scope:
The duration of the contract will be for 3 years with the possibility of two 1 year extensions, subject to annual review and based on budget availability.
II.2.2)
Information about options
Options: no
II.2.3)
Information about renewals
This contract is subject to renewal: no
Section III: Legal, economic, financial and technical information
III.1)
Conditions relating to the contract
III.1.2)
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
Payment on receipt of invoices related to Purchase Orders issued by Fáilte Ireland.
III.1.3)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Single legal Entity(ies)
III.1.4)
Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions:
SLA will be agreed with successful service provider.
III.2)
Conditions for participation
III.2.1)
Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met:
See Qualification Questionnaire available for downloading from the Irish Government‘s procurement website www.etender.gov.ie
III.2.2)
Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met:
See Qualification Questionnaire available for downloading from the Irish Government‘s procurement website www.etender.gov.ie
Minimum level(s) of standards possibly required:
See Qualification Questionnaire available for downloading from the Irish Government‘s procurement website www.etender.gov.ie
III.2.3)
Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
See Qualification Questionnaire available for downloading from the Irish Government‘s procurement website www.etender.gov.ie
Minimum level(s) of standards possibly required:
See Qualification Questionnaire available for downloading from the Irish Government‘s procurement website www.etender.gov.ie
III.3)
Conditions specific to services contracts
III.3.1)
Information about a particular profession
Execution of the service is reserved to a particular profession: yes
Reference to the relevant law, regulation or administrative provision:
Reference to the relevant law, regulation or administrative provision:
III.3.2)
Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)
Type of procedure
IV.1.1)
Type of procedure
Restricted
IV.1.2)
Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators:
5
Objective criteria for choosing the limited number of candidates:
As stated in the Qualification Questionnaire available for downloading from the Irish Government‘s procurement website www.etender.gov.ie
IV.2)
Award criteria
IV.2.1)
Award criteria
The most economically advantageous tender in terms of
, the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)
Information about electronic auction
An electronic auction will be used: no
IV.3)
Administrative information
IV.3.1)
File reference number attributed by the contracting authority
IT/2015/02
IV.3.2)
Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2014/S 232-409115 of 02.12.2014
Notice number in the OJEU: 2014/S 232-409115 of 02.12.2014
IV.3.3)
Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)
Time limit for receipt of tenders or requests to participate
24.08.2015 - 12:00
IV.3.6)
Language(s) in which tenders or requests to participate may be drawn up
EN
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.2)
Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds:
no
VI.3)
Additional information:
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties
2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.
4) Establishment of this contract will be subject to the approval of the competent authorities.
5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return FULLY COMPLETED questionnaires in order to avoid the risk of elimination from the competition at the application stage.
VI.4)
Procedures for appeal
VI.4.1)
Body responsible for appeal procedures
High Court
Chief Registrar, The Four Courts
7 Dublin
IE
Telephone: +353 18886000
Chief Registrar, The Four Courts
7 Dublin
IE
Telephone: +353 18886000
Internet address: http://www.courts.ie
Body responsible for mediation procedures
VI.4.2)
Lodging of appeals
Precise information on deadline(s) for lodging appeals:
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.
VI.4.3)