Date of dispatch of this notice: 26/06/2015
Expire date: 24/07/2015
External Reference: 2015-590786
TED Reference: 2015/S 124-227780
Date of dispatch of this notice: 26/06/2015
Expire date: 24/07/2015
External Reference: 2015-590786
TED Reference: 2015/S 124-227780
Panel for Identified Individual Service Providers for External Drafting
Lincoln Place, Dublin 2
As required.
The Financial Services Ombudsman is a statutory officer who deals independently
with complaints from consumers about their individual dealings with all regulated
financial services providers that have not been resolved by the providers.
The FSO is therefore the arbiter of unresolved disputes and is impartial.
It is a free service to the complainant. Broader issues of consumer protection are
the responsibility of the Central Bank of Ireland as Financial Regulator of Ireland.
The FSO wishes to establish a panel of service providers to meet its requirements
for External Drafting Services to assist with the investigation of complaints.
Successful candidates will be required to formalise consumer complaints and to
identify information and evidence to be sought by the Financial Services
Ombudsman for the purpose of investigations. Successful candidates will also be
required to prepare reasoned opinions as to aspects of the validity and merits of
complaints.
It is emphasised that membership of the panel constitutes no guarantee to
purchase a specific quantity of services from a particular service provider.
Indeed, the Contracting Authority reserves the right to operate outside of the
panel at its discretion; particularly should it become apparent that doing so would
offer access to greater technical expertise. Notwithstanding the foregoing, the
panel approach has been adopted in order to leverage efficiencies and maximise
cost savings over the duration of the panel.
A variety of individual jobs will be assigned as required over the life of the panel.
Not applicable
To be agreed with the successful parties.
Not applicable
Please see the questionnaire available to download from www.etenders.gov.ie using Ref: 96550.
Please see the questionnaire available to download from www.etenders.gov.ie using Ref: 96550.
Please see the questionnaire available to download from www.etenders.gov.ie using Ref: 96550.
The top 15 firms will be admitted to the panel.
This notice is being published on a voluntary basis in the OJEU as the framework agreement is for a service which is a non-priority service (Annex IIB) and therefore not subject to the full rigours of the public procurement directive (2004/18/EC).
Please note that as a result of this competition the contracting entity will establish a panel in accordance with the rules detailed in the document available from www.etenders.gov.ie.