Cached Version

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Waterways Ireland
N/A
2 Sligo Road
Enniskillen Co. Fermanagh
IE
Telephone: +44 2866323004
E-mail: BRIAN.CLELAND@waterwaysireland.org
Fax: +44 2866346257

Internet address(es):
General address of the contracting authority: http://www.waterwaysireland.org
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/225
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88650&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88650&B=ETENDERS_SIMPLE

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)

Type of the contracting authority

European institution/agency or international organisation

I.3)

Main activity

Recreation, culture and religion

I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

The contract is for the provision of an overarching ICT Managed Support service for all Waterways Ireland sites.

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services

Category No7: Computer and related services

Main site or location of works, place of delivery or of performance:

Co. Fermanagh

NUTS code

IRELAND

II.1.3)

Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.5)

Short description of the contract or purchase(s)

The contract will consist of a number of elements:

• Remote monitoring of all Back Office Equipment (including but not

limited to: servers, switches, UPS and virtual environment)

• Support, management and maintenance of all Back Office Equipment /

Software (including but not limited to: Servers, Operating Systems, Middleware,

Switches, UPS, Virtual Environment)

• Support, and maintenance of specialist peripherals (including but not

limited to: A0 printers/scanners, CCTV)

• Support, management and maintenance of the enterprise firewall

environment

• Support, management, maintenance and development of the VoIP

(Lync 2013+)

• Provision of services for the analysis, design and development of

SharePoint (2013+) software based Business Applications and Systems

• The Management and extension of the LAN and Wireless Networks at

all sites

• Continuous Process improvement in line with changing technology by

provision of Specialist Advice & Services as required

• Vendor Software Security, Laptop Encryption and Software Patching

updates in line with best practice (e.g. ISO27001)

• The provision of Technical refresh(s) of Hardware and / or Software

may also be required during the lifetime of the contract.

II.1.6)

Common procurement vocabulary (CPV)

Main vocabulary

72223000 Information technology requirements review services

Supplementary vocabulary

50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

50312610 Maintenance of information technology equipment

72222000 Information systems or technology strategic review and planning services

72228000 Hardware integration consultancy services

72253000 Helpdesk and support services

72500000 Computer-related services

II.1.7)

Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)

Lots

This contract is divided into lots: yes
Tenders may be submitted for one lot only

II.1.9)

Information about variants

Variants will be accepted: no

II.2)

Quantity or scope of the contract

II.2.1)

Total quantity or scope:

The contract is for the provision of an overarching ICT Managed Support service for all Waterways Ireland sites.

The contract will consist of a number of elements:

• Remote monitoring of all Back Office Equipment (including but not limited to: servers, switches, UPS and virtual environment)

• Support, management and maintenance of all Back Office Equipment / Software (including but not limited to: Servers, Operating Systems, Middleware, Switches, UPS, Virtual Environment)

• Support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV)

• Support, management and maintenance of the enterprise firewall environment

• Support, management, maintenance and development of the VoIP (Lync 2013+)

• Provision of services for the analysis, design and development of SharePoint (2013+) software based Business Applications and Systems

• The Management and extension of the LAN and Wireless Networks at all sites

• Continuous Process improvement in line with changing technology by provision of Specialist Advice & Services as required

• Vendor Software Security, Laptop Encryption and Software Patching updates in line with best practice (e.g. ISO27001)

• The provision of Technical refresh(s) of Hardware and / or Software may also be required during the lifetime of the contract.

Estimated cost excluding VAT: 750000 EUR

II.2.2)

Information about options

Options: no

II.2.3)

Information about renewals

This contract is subject to renewal: no

Information about lots

Lot No: 1 Lot title: The contract is for the provision of an overarching ICT Managed Support service for all Waterways Ireland sites.

Short description: