ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 14/05/2015

Expire date: 01/07/2015

External Reference: 2015-011671

TED Reference: 2015/S 095-172617

Contract notice

Cached Version

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
N/A
76-78 Harcourt Street
Dublin 2
IE
Contact point(s): Finance Unit
For the attention of: John Histon
Telephone: +353 61774002
E-mail: john.histon@dfa.ie
Internet address(es):
General address of the contracting authority: http://www.dfa.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/246
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88229&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88229&B=ETENDERS_SIMPLE
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)

Main activity

  • General public services
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

The Provision of On-site ICT Support Services

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No7:  Computer and related services
    Main site or location of works, place of delivery or of performance:

    Ireland

    NUTS code
    IRELAND
    II.1.3)

    Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract
    II.1.5)

    Short description of the contract or purchase(s)

    The successful service provider will be expected to provide quality, on-site

    resources for the ICT Support Service to support, maintain, and enhance ICT

    services. Engineers will respond to a wide range of ICT-related queries from staff

    at any office of the Department by email, telephone and online from the

    Department’s offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick,

    or via remote access in the case of an On Call service.

    The ICT Support Service will also be expected to be involved in a range of

    critically required proactive support services including, but not limited to,

    designing, developing and implementing changes to the Department’s ICT

    Infrastructure (voice, telecommunications and data services), server and end-user

    device builds, as well as providing input to ICT development projects.

    II.1.6)

    Common procurement vocabulary (CPV)

    Main vocabulary
    72253000   Helpdesk and support services
    Supplementary vocabulary
    50324000   Support services of personal computers
    71356300   Technical support services
    72000000   IT services: consulting, software development, Internet and support
    72250000   System and support services
    72253200   Systems support services
    72261000   Software support services
    72315000   Data network management and support services
    72315100   Data network support services
    72600000   Computer support and consultancy services
    72610000   Computer support services
    75130000   Supporting services for the government
    79500000   Office-support services
    II.1.7)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  yes
    II.1.8)

    Lots

    This contract is divided into lots:  no
    II.1.9)

    Information about variants

    Variants will be accepted:  no
    II.2)

    Quantity or scope of the contract

    II.2.1)

    Total quantity or scope:

    The contract awarded will run for an initial one (1) year with the option to extend at the Department’s discretion on an annual basis subject to continuing satisfactory performance, based on a formal annual review, for a further Three (3), additional years.

    Estimated cost excluding VAT: 1700000  EUR
    II.2.2)

    Information about options

    Options: no
    II.2.3)

    Information about renewals

    This contract is subject to renewal: no
    II.3)

    Duration of the contract or time limit for completion

    Duration in months: 048 (from the award of the contract)

    Section III: Legal, economic, financial and technical information

    III.1)

    Conditions relating to the contract

    III.1.4)

    Other particular conditions

    The performance of the contract is subject to particular conditions: no
    III.2)

    Conditions for participation

    III.2.1)

    Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

    Information and formalities necessary for evaluating if the requirements are met:

    Please see Request for Tender and attached documents

    III.2.2)

    Economic and financial ability

    Information and formalities necessary for evaluating if the requirements are met:

    Please see Request for Tender and attached documents

    Minimum level(s) of standards possibly required:

    Please see Request for tender and attached documents

    III.2.3)

    Technical capacity

    Information and formalities necessary for evaluating if the requirements are met:

    Please see Request for tender and attached documents

    Minimum level(s) of standards possibly required:

    Please see Request for tender and attached documents

    III.3)

    Conditions specific to services contracts

    III.3.1)

    Information about a particular profession

    Execution of the service is reserved to a particular profession: no
    III.3.2)

    Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of , the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
    IV.2.2)

    Information about electronic auction

    An electronic auction will be used: no
    IV.3)

    Administrative information

    IV.3.2)

    Previous publication(s) concerning the same contract

    no
    IV.3.3)

    Conditions for obtaining specifications and additional documents or descriptive document

    Time limit for receipt of requests for documents or for accessing documents: 26.06.2015 - 16:30
    Payable documents: no
    IV.3.4)

    Time limit for receipt of tenders or requests to participate

    01.07.2015 - 17:30
    IV.3.6)

    Language(s) in which tenders or requests to participate may be drawn up

    EN
    IV.3.7)

    Minimum time frame during which the tenderer must maintain the tender

    Duration in months: 012 (from the date stated for receipt of tender)
    IV.3.8)

    Conditions for opening tenders

    Date: 02.07.2015 - 11:00
    Place: 

    Dublin

    Persons authorised to be present at the opening of tenders: no

    Section VI: Complementary information

    VI.1)

    Information about recurrence

    This is a recurrent procurement: no
    VI.2)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.4)

    Procedures for appeal

    VI.4.1)

    Body responsible for appeal procedures

    The Registrar
    The High Court, Four Courts
    Dublin 7
    IE
    Telephone: +535 18886000
    Internet address:
     

    Body responsible for mediation procedures

    VI.4.2)

    Lodging of appeals

    Precise information on deadline(s) for lodging appeals:

    Please consult your legal advisor

    VI.4.3)

    Service from which information about the lodging of appeals may be obtained

    The Registrar
    Central office of the High Court, Ground Floor (East Wing), Inns Quay, Four Courts
    Dublin 7
    IE
    Telephone: +353 18886000
    Internet address: