ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 19/02/2015

External Reference: 2014-157155

TED Reference: 2015/S 038-065388

Contract award notice

Cached Version

Contract award notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

National Transport Authority
N/A
Dun Sceine
Dublin 2  Harcourt Lane
IE
Contact point(s): Mark Bradwell
For the attention of: Mark Bradwell
Telephone: +353 18798300
E-mail: mark.bradwell@nationaltransport.ie
Fax: +353 18798333
Internet address(es):
General address of the contracting authority/entity: http://www.nationaltransport.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1149
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE
I.2)

Type of the contracting authority

National or federal agency/office
I.3)

Main activity

  • Other: Transport
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract:

Contact Management & Business Administration Services

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No27Y: 
    Main site or location of works, place of delivery or of performance:

    Ireland

    NUTS code
    IRELAND
    II.1.4)

    Short description of the contract or purchase(s)

    The NTA requires a Supplier to provide a range of services under five service categories. These five service categories are:

    • Service Category 1: Information Provision Service;

    • Service Category 2: Booking Service;

    • Service Category 3: Business Analysis & Administration Support Service;

    • Service Category 4: Back Office Administration & Fulfilment Service; and

    • Service Category 5: General Reception Call Services.

    Details of the services to be provided under these service categories are set out in Schedule 1 (Services Specification) attaching to the Draft Contract. As part of the Services to be performed, the successful Tenderer shall be responsible for managing any transition that may be necessary between an existing service provider and the successful Tenderer.

    II.1.5)

    Common procurement vocabulary (CPV)

    64210000   Telephone and data transmission services
    64200000   Telecommunications services
    64216000   Electronic message and information services
    72221000   Business analysis consultancy services
    72224000   Project management consultancy services
    72224100   System implementation planning services
    72224200   System quality assurance planning services
    72300000   Data services
    72310000   Data-processing services
    72320000   Database services
    72330000   Content or data standardization and classification services
    75100000   Administration services
    75110000   General public services
    75120000   Administrative services of agencies
    75130000   Supporting services for the government
    79500000   Office-support services
    79510000   Telephone-answering services
    79511000   Telephone operator services
    79512000   Call centre
    79520000   Reprographic services
    79560000   Filing services
    79570000   Mailing-list compilation and mailing services
    79571000   Mailing services
    II.1.6)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  yes
    II.2)

    Total final value of contract(s)

    II.2.1)

    Total final value of contract(s)

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Open
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of
    1. Quality . Weighting 70
    2. Price . Weighting 30
    IV.2.2)

    Information about electronic auction

    IV.3)

    Administrative information

    IV.3.2)

    Previous publication(s) concerning the same contract

    Contract notice
    Notice number in the OJEU: 2014/S 165-295189  of 27.08.2014

    Section V: Award of contract

    Contract No: 1 Lot No: 1 - Lot title:

    Contact Management & Business Administration Services

    V.1)

    Date of contract award decision:

    27.11.2014
    V.2)

    Information about offers

    Number of offers received: 3
    V.3)

    Name and address of economic operator in favour of whom the contract award decision has been taken

    SGS Ireland Limited
    Hazel House
    Co. Kildare  Naas
    IE
    Telephone: +353 12950654
    E-mail: info@sgs.ie
    Fax: +353 12950816
    Internet address: http://www.sgs.ie/
    V.4)

    Information on value of contract

    Initial estimated total value of the contract:
    Value: 2843511 EUR
    Excluding VAT
    Total final value of the contract:
    If annual or monthly value:
    Number of years: 4
    V.5)

    Information about subcontracting

    The contract is likely to be sub-contracted: no

    Section VI: Complementary information

    VI.1)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.3)

    Procedures for appeal

    VI.3.1)

    Body responsible for appeal procedures

    High Court of Ireland
    Four Courts, Inns Quay
    7  Dublin
    IE
    Telephone: +44 11223344
    E-mail: highcourtcentraloffice@courts.ie
    Fax: +353 18886087
    Internet address: https://www.courts.ie
     

    Body responsible for mediation procedures

    VI.3.2)

    Lodging of appeals

    Precise information on deadline(s) for lodging appeals:

    Interested parties are referred to the provisions of the European Communities (Public Authorities‘ Contracts) (Review Procedures) Regulations 2010, in particular Regulation 7.

    VI.3.3)

    Service from which information about the lodging of appeals may be obtained