Date of dispatch of this notice: 19/11/2014
Expire date: 09/01/2015
External Reference: 2014-381823
TED Reference: 2014/S 224-396162
Contract notice
Information
Published
Contract notice
Cached Version
Contract notice
Classic Sector
Directive 2004/18/EC
Services
Section I: Contracting authority
I.1)
Name, addresses and contact point(s)
Dublin City Council
N/A
Civic Offices
Wood Quay Dublin 8
IE
Telephone: +353 12222222
N/A
Civic Offices
Wood Quay Dublin 8
IE
Telephone: +353 12222222
Internet address(es):
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/267
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82758&B=ETENDERS_SIMPLE
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/267
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82758&B=ETENDERS_SIMPLE
Further information can be obtained from:
Tender documentation is available from www.etenders.gov.ie
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.
IE
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.
IE
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:
Tender documentation is available from www.etenders.gov.ie
.
.
IE
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.
IE
Tenders or requests to participate must be sent to:
Dublin City Council, IS Department,
Block 1, Floor 9, Civic Offices, Wood Quay
8 Dublin
IE
For the attention of: Executive Manager ICT
E-mail: isdept@dublincity.ie
Block 1, Floor 9, Civic Offices, Wood Quay
8 Dublin
IE
For the attention of: Executive Manager ICT
E-mail: isdept@dublincity.ie
I.2)
Type of the contracting authority
Regional or local authority
I.3)
Main activity
- General public services
I.4)
Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities:
yes
Dun Laoghaire Rathdown County Council
Town Hall, Marine Road,
Dun Laoghaire, County Dublin
IE
Town Hall, Marine Road,
Dun Laoghaire, County Dublin
IE
Fingal County Council
County Hall,
Swords, County Dublin
IE
County Hall,
Swords, County Dublin
IE
South Dublin County Council
County Hall, Tallaght
24 Dublin
IE
County Hall, Tallaght
24 Dublin
IE
Section II: Object of the contract
II.1)
Description
II.1.1)
Title attributed to the contract by the contracting authority:
Multi-Party Framework Agreement for Second Level Citrix Support Managed Service
II.1.2)
Type of contract and location of works, place of delivery or of performance
Services
- Category No7:
Computer and related services
Dublin 8
NUTS code
Dublin
II.1.3)
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)
Information on framework agreement
Framework agreement with several operators
Number of participants to the framework agreement envisaged: 3
Number of participants to the framework agreement envisaged: 3
Duration of the framework agreement
Duration in years: 4
Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement
Estimated cost excluding VAT
Range: between 750000 and 1000000 EUR
Frequency and value of the contracts to be awarded: Range: between 750000 and 1000000 EUR
II.1.5)
Short description of the contract or purchase(s)
Dublin City Council invites tenders using the open procedure to establish a multi-party framework agreement for the provision of a Second Level Citrix Support Managed Service.Services Required under the Framework
The framework operator will be required to provide a Citrix Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser:
• On-site resources
Provision of on-site resources at CCE/CCP-V and/or CCP-N level to supplement the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from framework purchaser to framework purchaser.
• Draw down days in respect of CCP- V & CCP-N / CCA-V & CCA-N
These will be in respect of scheduled and project work.
• Incident Management service
A full managed service with Service Desk is required to manage and address all Citrix related service calls logged.
• Advice and Guidance on new Citrix technologies and services.
• Scheduled Work
This work will cover such as Xenapp upgrades, image upgrades, Netscaler configuration, new implementations, migrations, virtual desktop solutions etc. A full disaster recovery test is carried out annually by Dublin City Council as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work.
This senior engineer must have additional core experience in ICT Hardware, Network and Security, Microsoft, storage environments, backups, cloud, scripting etc.
II.1.6)
Common procurement vocabulary (CPV)
72500000
Computer-related services
48000000
Software package and information systems
48213000
Operating system enhancement software package
48800000
Information systems and servers
72000000
IT services: consulting, software development, Internet and support
72100000
Hardware consultancy services
72110000
Hardware selection consultancy services
72120000
Hardware disaster-recovery consultancy services
72130000
Computer-site planning consultancy services
72140000
Computer hardware acceptance testing consultancy services
72150000
Computer audit consultancy and hardware consultancy services
72250000
System and support services
72251000
Disaster recovery services
72252000
Computer archiving services
72253000
Helpdesk and support services
72253100
Helpdesk services
72253200
Systems support services
72254000
Software testing
72254100
Systems testing services
72260000
Software-related services
72261000
Software support services
72262000
Software development services
72263000
Software implementation services
72264000
Software reproduction services
72265000
Software configuration services
72266000
Software consultancy services
72267000
Software maintenance and repair services
72267100
Maintenance of information technology software
72267200
Repair of information technology software
72268000
Software supply services
72590000
Computer-related professional services
72600000
Computer support and consultancy services
72610000
Computer support services
72611000
Technical computer support services
II.1.7)
Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA):
yes
II.1.8)
Lots
This contract is divided into lots:
no
II.1.9)
Information about variants
Variants will be accepted:
no
II.2)
Quantity or scope of the contract
II.2.1)
Total quantity or scope:
Dublin City Council invites tenders using the open procedure to establish a multi-party framework agreement for the provision of a Second Level Citrix Support Managed Service.
The tenderer, which is found to be fully in conformance with the tender documentation and the most economically advantageous tender under the award criteria contained in the Invitation to Tender will be identified as the successful tenderer designate for the initial contract (see 2.3 below) and will be invited to enter into a framework agreement along with up to two other tenderers who have also met the terms of the Selection and Award Criteria.
In establishing this framework agreement, Dublin City Council is acting as a lead buyer on behalf of the Dublin Region Local Authorities, which are Dublin City Council, South Dublin County Council, Dun Laoghaire-Rathdown County Council and Fingal County Council.
There is no obligation on Dun Laoghaire Rathdown County Council, South Dublin County Council or Fingal County Council to award any contract under this Framework Agreement. Such a decision will be a matter for these local authorities. Dublin City Council will not be responsible for brokering an agreement between the successful Tenderers and Dun Laoghaire Rathdown County Council, South Dublin County Council or Fingal County Council should they decide to participate in the Framework Agreement.
No obligation will exist for any contracting authority to place orders through this Framework Agreement.
No contract awarded pursuant to this RFT will confer exclusivity to the Contractor where appointed.
The framework is being established under the Open Procedure in accordance with the EU Public Sector Directive 2004/18/EC. Under the open procedure any interested party may submit a tender.
Respondents must provide full and complete information, particularly information pertaining to the respondent company itself. Applicants must supply sufficient information in their submission to demonstrate their ability to deliver the required services.
The multi-party framework agreement will operate for a maximum of four years. The successful tenderers in this tender exercise will be invited to participate in the framework which will operate for up to two years with an option to extend annually for a further two years. The framework will comprise of three service providers.
EU Directive 2004/18/EC provides for the use of Framework Agreements by the public service. The Irish Public Service utilises such frameworks to facilitate greater flexibility in the acquisition of goods and services and support more responsive pricing mechanisms that deliver better value for money.
Services Required under the Framework
The framework operator will be required to provide a Citrix Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser:
• On-site resources
Provision of on-site resources at CCE/CCP-V and/or CCP-N level to supplement the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from framework purchaser to framework purchaser.
• Draw down days in respect of CCP- V & CCP-N / CCA-V & CCA-N
These will be in respect of scheduled and project work.
• Incident Management service
A full managed service with Service Desk is required to manage and address all Citrix related service calls logged.
• Advice and Guidance on new Citrix technologies and services.
• Scheduled Work
This work will cover such as Xenapp upgrades, image upgrades, Netscaler configuration, new implementations, migrations, virtual desktop solutions etc. A full disaster recovery test is carried out annually by Dublin City Council as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work.
This senior engineer must have additional core experience in ICT Hardware, Network and Security, Microsoft, storage environments, backups, cloud, scripting etc.
Initial Contract
The framework agreement will be established on foot of a competition for an initial contract for a Citrix Managed Service (inclusive of on-site support) for a period of two (2) years with the option to extend for a maximum of a further two (2) years, to Dublin City Council only and as more particularly described in Section 3.
PLease see tender documents for full specifications.
Estimated cost excluding VAT
Range: between 750000 and 1000000 EUR
Range: between 750000 and 1000000 EUR
II.2.2)
Information about options
Options: no
II.2.3)
Information about renewals
This contract is subject to renewal: no
Section III: Legal, economic, financial and technical information
III.1)
Conditions relating to the contract
III.1.4)
Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)
Conditions for participation
III.2.1)
Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met:
Please see www.etenders.gov.ie for full details
III.2.2)
Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met:
Please see www.etenders.gov.ie for full details
Minimum level(s) of standards possibly required:
Please see www.etenders.gov.ie for full details
III.2.3)
Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Please see www.etenders.gov.ie for full details
Minimum level(s) of standards possibly required:
Please see www.etenders.gov.ie for full details
III.3)
Conditions specific to services contracts
III.3.1)
Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)
Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)
Type of procedure
IV.1.1)
Type of procedure
Open
IV.2)
Award criteria
IV.2.1)
Award criteria
The most economically advantageous tender in terms of
, the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)
Information about electronic auction
An electronic auction will be used: no
IV.3)
Administrative information
IV.3.1)
File reference number attributed by the contracting authority
etenders reference number 90253
IV.3.2)
Previous publication(s) concerning the same contract
no
IV.3.3)
Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)
Time limit for receipt of tenders or requests to participate
09.01.2015 - 12:00
IV.3.6)
Language(s) in which tenders or requests to participate may be drawn up
EN,GA
IV.3.7)
Minimum time frame during which the tenderer must maintain the tender
Duration in months: 012 (from the date stated for receipt of tender)
IV.3.8)
Conditions for opening tenders
Persons authorised to be present at the opening of tenders: no
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.2)
Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds:
no
VI.3)
Additional information:
Additional Information – Dublin City Council
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent“ will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
7. Tenders may be submitted in English or in the Irish language.
8. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
9. Appeals procedure: The body to whom appeals should be addressed is – The High Court, Four Courts, Inns Quay, Dublin 7.
10. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Joann Reid. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12 noon on 19th of December 2014 to enable issue of responses to all interested parties.
11. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
VI.4)
Procedures for appeal
VI.4.1)
Body responsible for appeal procedures
Body responsible for mediation procedures
VI.4.2)
Lodging of appeals
Precise information on deadline(s) for lodging appeals:
VI.4.3)