Date of dispatch of this notice: 27/08/2014
Expire date: 28/10/2014
External Reference: 2014-869659
TED Reference: 2014/S 165-295189
Contract notice
Information
Published
Contract notice
Cached Version
Contract notice
Classic Sector
Directive 2004/18/EC
Services
Section I: Contracting authority
I.1)
Name, addresses and contact point(s)
National Transport Authority
N/A
Dun Sceine
Iveagh Court Harcourt Lane
IE
Contact point(s): Mark Bradwell
For the attention of: Mark Bradwell
Telephone: +353 18798300
E-mail: info@nationaltransport.ie
N/A
Dun Sceine
Iveagh Court Harcourt Lane
IE
Contact point(s): Mark Bradwell
For the attention of: Mark Bradwell
Telephone: +353 18798300
E-mail: info@nationaltransport.ie
Internet address(es):
General address of the contracting authority: http://www.nationaltransport.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1149
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE
General address of the contracting authority: http://www.nationaltransport.ie
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1149
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78432&B=ETENDERS_SIMPLE
Further information can be obtained from:
The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to:
The above mentioned contact point(s)
I.2)
Type of the contracting authority
National or federal agency/office
I.3)
Main activity
- Other: Transport
I.4)
Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities:
no
Section II: Object of the contract
II.1)
Description
II.1.1)
Title attributed to the contract by the contracting authority:
Contact Management & Business Administration Services
II.1.2)
Type of contract and location of works, place of delivery or of performance
Services
- Category No27:
Other services
Ireland
NUTS code
IRELAND
II.1.3)
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.5)
Short description of the contract or purchase(s)
The NTA requires a Supplier to provide a range of services under five service categories. These five service categories are:
• Service Category 1: Information Provision Service;
• Service Category 2: Booking Service;
• Service Category 3: Business Analysis & Administration Support Service;
• Service Category 4: Back Office Administration & Fulfilment Service; and
• Service Category 5: General Reception Call Services.
Details of the services to be provided under these service categories are set out in Schedule 1 (Services Specification) attaching to the Draft Contract. As part of the Services to be performed, the successful Tenderer shall be responsible for managing any transition that may be necessary between an existing service provider and the successful Tenderer.
II.1.6)
Common procurement vocabulary (CPV)
79500000
Office-support services
64200000
Telecommunications services
64210000
Telephone and data transmission services
64216000
Electronic message and information services
72221000
Business analysis consultancy services
72224000
Project management consultancy services
72224100
System implementation planning services
72224200
System quality assurance planning services
72300000
Data services
72310000
Data-processing services
72320000
Database services
72330000
Content or data standardization and classification services
75100000
Administration services
75110000
General public services
75120000
Administrative services of agencies
75130000
Supporting services for the government
79510000
Telephone-answering services
79511000
Telephone operator services
79512000
Call centre
79520000
Reprographic services
79560000
Filing services
79570000
Mailing-list compilation and mailing services
79571000
Mailing services
II.1.7)
Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA):
yes
II.1.8)
Lots
This contract is divided into lots:
no
II.1.9)
Information about variants
Variants will be accepted:
no
II.2)
Quantity or scope of the contract
II.2.1)
Total quantity or scope:
There will be a range of services provided to a number of different areas within the NTA under this contract. An overview of each of these areas (including optimal services which may not be required by the NTA) is detailed below. Taxi – Contact Centre Services Taxi – Back Office Administration & Fulfilment Services Public Transport Services Further details are available in the tender documents.
II.2.2)
Information about options
Options: yes
Description of these options:
If the services provided are deemed to be satisfactory the contract may be renewed annually up to a maximum of a further 2 years.
Provisional timetable for recourse to these options:
II.2.3)
Information about renewals
This contract is subject to renewal: no
II.3)
Duration of the contract or time limit for completion
Starting 01.
01.
2015
Completion 31.
12.
2018
Section III: Legal, economic, financial and technical information
III.1)
Conditions relating to the contract
III.1.1)
Deposits and guarantees required:
None
III.1.2)
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
As set out in the tender documents
III.1.3)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As set out in the tender documents
III.1.4)
Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)
Conditions for participation
III.2.1)
Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met:
As set out in the tender documents
III.2.2)
Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met:
As set out in the tender documents
Minimum level(s) of standards possibly required:
As set out in the tender documents
III.2.3)
Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
As set out in the tender documents
Minimum level(s) of standards possibly required:
As set out in the tender documents
III.3)
Conditions specific to services contracts
III.3.1)
Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)
Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes
Section IV: Procedure
IV.1)
Type of procedure
IV.1.1)
Type of procedure
Open
IV.2)
Award criteria
IV.2.1)
Award criteria
The most economically advantageous tender in terms of
, the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)
Information about electronic auction
An electronic auction will be used: no
IV.3)
Administrative information
IV.3.2)
Previous publication(s) concerning the same contract
no
IV.3.3)
Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)
Time limit for receipt of tenders or requests to participate
13.10.2014 - 12:00
IV.3.6)
Language(s) in which tenders or requests to participate may be drawn up
EN
IV.3.7)
Minimum time frame during which the tenderer must maintain the tender
Duration in months: 006 (from the date stated for receipt of tender)
IV.3.8)
Conditions for opening tenders
Persons authorised to be present at the opening of tenders: no
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.2)
Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds:
no
VI.3)
Additional information:
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com
The contracting authority reserves the right to terminate the process at any time or to change the basis of, or the procedures for, the competition. The most economically advantageous or any tender will not necessarily be accepted.
The contracting authority is subject to the Freedom of Information Acts 1997 and 2003. Tenderers shall state if any information supplied by them in response to this notice is confidential or commercially sensitive or should not be disclosed in response to a request for information under the aforementioned Acts. Tenderers must state why they consider the information to be confidential or commercially sensitive. The contracting authority will comply with any obligation to consult with any tenderer about sensitive information before making a decision on any Freedom of Information request received.
The contracting authority accepts no liability for any costs and/or expenses incurred by any tenderer in connection with the competition (including costs of tendering and/or attending at interview, if required).
Tenders may be accepted in whole or in part. The acceptance of any tender will be subject to certain pre-conditions, including the requirement to provide tax clearance documentation and evidence that required insurances are in place.
The contracting authority reserve the right, in accordance with Regulation 32(5)(f) of the European Communities (Award of Public Authorities‘ Contracts) Regulations 2006, to award new services to the successful tenderer in this competition.
VI.4)
Procedures for appeal
VI.4.1)
Body responsible for appeal procedures
High Court of Ireland
Four Courts, Inns Quay
7 Dublin
IE
Telephone: +44 11223344
E-mail: highcourtcentraloffice@courts.ie
Fax: +353 18886087
Four Courts, Inns Quay
7 Dublin
IE
Telephone: +44 11223344
E-mail: highcourtcentraloffice@courts.ie
Fax: +353 18886087
Internet address: https://www.courts.ie
Body responsible for mediation procedures
VI.4.2)
Lodging of appeals
Precise information on deadline(s) for lodging appeals:
Interested parties are referred to the provisions of the European Communities (Public Authorities‘ Contracts) (Review Procedures) Regulations 2010, in particular Regulation 7.
VI.4.3)