Employee Support Service

An Employee support and referral service is required for the Department of Foreign Affairs and Trade. This services will complement the Employee Assistance Service provided on 9-5pm Irish Time basis to staff at present and will provide a specialist confidential advice, referral and support service for the Department’s staff on a 24/7 basis. The service will be provided to all Departmental staff and their families who are assigned from HQ in Ireland to locations abroad and in Northern Ireland, and also to a number of locally-employed staff in locations where there is a heavy consular workload. (Madrid, Canberra, Sydney, Riyadh, Abu Dhabi, Bangkok). Provision will exist to temporarily extend support to locally-employed staff in other locations or to HQ staff involved in consular emergencies by agreement between the Department and the Contractor. The service must provide welfare advice on a range of personal issues, including but not limited to critical incident and trauma, health, relationships, addictions, financial, bereavement, and stress. The service will provide for a staged approach to intervention, depending on severity and manifestations.

Services

20/11/2015 17:00:00

79414000-9  Human resources management consultancy services
85100000-0  Health services