BE/SE/12/11/2015 - Design, Supply, Installation & Commissioning of Customer Complaints Management System

The Contracting Authority proposes awarding a Contract for a complaints system is to deal effectively with all Customer Complaints and Queries by investigating fully and to resolve each case in a timely, professional, transparent, efficient and equal manner. Any proposed Customer Complaint Management System “CCMS” must encapsulate this objective. Feedback and complaints to/about Bus Éireann are received via social media, email, web site form, letter, comment card or by phone. If a request to participate is submitted by a group of suppliers, then those suppliers, if awarded the contract shall assume such legal form by incorporation, partnership, or otherwise so as to enable them to contract as a single entity. It will be necessary for the satisfactory performance of the contract for the group to state a single addressee responsible for the receipt and processing of the participating orders and resolving any problems relating to the contract.

Services

03/12/2015 12:00:00

48900000-7  Miscellaneous software package and computer systems
72212900-8  Miscellaneous software development services and computer systems
72514200-3  Facilities management services for computer systems development
72514300-4  Facilities management services for computer systems maintenance